No capture area on my second monitor with newest 2019 version

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  • Updated 8 months ago
Before in 2018, I could pick any area - on either of my two monitors to capture.  Version 2019 - windows - same PC - forces both screens to a distorted view on one monitor and when I try to capture area, I get a just an empty white box.
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  • sorry I upgraded!

Posted 8 months ago

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Robert R., Online Community Admin

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Hi marianner;

I suspect that this issue is related to video card drivers; to best address it you may want to open a support ticket so one of our agents can grab some diagnostic files and determine what drivers are needed. You can open a ticket at this link.