no image saved

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  • Problem
  • Updated 2 years ago
  • (Edited)

Images captured by snagit are shown in snag editor like attached file's picture, but if the image is saved, only blank image is saved. This problem happens very often in snagit ver. 13. If computer  is off and butting is again, then no problem. However, if I capture several images, this problems happens again. How can I solve this problem perfectly. My compuer uses Windows 10.

I hope your sincere and quick answer. Thanks!


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lgeesong

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  • frustrated

Posted 2 years ago

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David Howell, Employee

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Judging by the screenshots, it would appear that something is going wrong with the thumbnail creation in the tray, rather than the actual file (.jpg) that you are saving to. You could confirm this by looking at the produced file in the folder where you saved it. (Use Windows Explorer or Windows Photo Viewer, for example.)

It is hard to tell why that thumbnail is not updating. I would recommend that you open a support ticket from the Technical Support web page https://support.techsmith.com. They might be able to help determine what might cause the thumbnails to not be updated right away. It is interesting that they appear after you restart Snagit.