No praise here.

  • 2
  • Idea
  • Updated 1 week ago
I've been using SnagIt since about version 3 or something.  Over a decade ago.  So I've seen it go through sooooo many revisions and changes.  It used to be a SIMPLE application to use, now you need a 2-day course to understand how the damn thing is supposed to work.  I give up.  It was a great application when it just handled the basics, but scope creep comes into play and now it tries to be all things to all people all the time and usability just fell off the committee bus along the way.  Too bad.  I used to highly recommend it.  Now I'm looking for its replacement.  I'm tired of fiddling around with it.  Adios...
Photo of madea

madea

  • 5 Posts
  • 0 Reply Likes
  • very frustrated

Posted 2 months ago

  • 2
Photo of jasons

jasons

  • 366 Posts
  • 109 Reply Likes
So you just give up without even asking for a solution to whatever is under your skin?

Photo of paulwilliamengle

paulwilliamengle

  • 422 Posts
  • 156 Reply Likes
I mean to be fair, if [Workflow] takes three clicks in V3 of ACME Product and ten clicks in V19, you have a right to criticize the direction of the product.
Photo of jasons

jasons

  • 366 Posts
  • 109 Reply Likes
To do what?
Photo of Pris IL humbrdr

Pris IL humbrdr

  • 4 Posts
  • 1 Reply Like
To make the program simple like it used to be, Jason. She is right and I know the feeling all too well. It was a great product years ago, not easy now.
I can't open some older photos I had with current version and no idea why.
Oh and I almost always save with PNG now. 
What part of what she said didn't you understand or are you just wanting to make yourself look like a bully? Anyone can write one line. LOL
Photo of Glen

Glen

  • 2 Posts
  • 0 Reply Likes
Did you try Jing and now... Techsmith Capture?  it would be nice if TS offered a lower cost option with the Snagit Editor... that was what really got me started on Snagit... 
Photo of Vincent LaVallee

Vincent LaVallee

  • 66 Posts
  • 20 Reply Likes
I also am a very long time user of Snag-it (2 decades, back to 1999) and I use it on a PC. I was one of the people who suggested to Tecsmith that the product should record video also! So, I agree with Madea - the product has been getting less and less user friendly and less stable since version 11.4. I could see with Version 12 that it was getting more difficult. So, while I own version 12, I run Version 11,4 always and it never fails or hides any files. Of course I set it up to store my captures in my pown folders (not the Windows provided folders under 'User'). So, there is NO issue of ever finding my captures, no issue copying them to another folder or computer, and so on. I have not looked for another  product that does the same function because Version 11.4 is rock solid for both still and video captures.
Vincent (04-27-2020)
Photo of Rick Stone

Rick Stone

  • 6642 Posts
  • 3201 Reply Likes
I realize my comments here will likely come off as being snarky. I'm simply amused.

Your post seems a bit ironic in that you state you requested a new feature (recording video) but then you immediately agree that the product is becoming less "user friendly". 

Personally, I've never found SnagIt to be all that difficult to use. But it seems that if you have a product that doesn't do feature X, then you request it to do feature X, you are inherently asking for more complexity to accomplish feature X!
Photo of tim.gill

tim.gill

  • 3 Posts
  • 0 Reply Likes
I guess I'd describe myself as a loyal SnagIt user for a number of years.  I use it just about daily.  What's the beef, Madea.  What is the app doing or not doing that's elicited your comments?

Photo of Pris IL humbrdr

Pris IL humbrdr

  • 4 Posts
  • 1 Reply Like
I can't tell which editor I'm using (or supposed to use) and sometimes the editor I've been using won't open an older photo, I've no idea why and it makes no sense.
 I'm afraid to open the dozens of short video clips I've saved for that same reason. 
Photo of Vincent LaVallee

Vincent LaVallee

  • 66 Posts
  • 20 Reply Likes
To Rick - First, some extra complexity can be expected with new features, but it should not impact the basic usage of the product. This is what happened with Microsoft's Windows 8 - a total disaster for Microsoft in every way (financially, customer base, reputation, etc.) because they changed how you use the computer with the very stupid Metro which only makes some sense on a smart phone, but not on a computer with a mouse and keyboard. Consequently, many Windows users shifted to smart phones only, AND to Apple iMacs. Microsoft made a huge blunder that will never be recovered (the CEO of Microsoft and more were fired). This is what has happened to Snag-it. Just sign up for the comments on it and you will read problem after problem (stability of the product), and all kinds of question on how to do very basic things with Snag-it, which was not a problem with the older versions.

Secondly, I doubt many of the new features and capabilities were requested, at least not by a large number of users to warrant creating them. I suspect that most of these were developers ideas. The problem with this is that the developers are NOT users of the product and do not really understand how it is used, what features are key, which ones are used the of most, and so on. This is a common problem with software manufacturers everywhere, including Microsoft. The driving force is to create a new version so you can charge for it and derive more income from the product. This is the very reason Microsoft produces a new version of MS  Office every three years.The product hasn't changed very much, but Microsoft reals in the $. I suspect that this is what has happened to Snag-it.

I use Version 11.4 and I have none of the issues mentioned in this forum. While I might not be able to do the fancy aspects of the more recent versions, I essentially do not need them. I write tutorials on how to do things, and a full blown book (450 pages) on how to use Windows. Some of my tutorials are videos. Snag-it performs very well, and I never loose a file, and it always works to capture what I need, whether that be still images or videos. I do not use the Snag-it Editor at all, which is a bit clumsy to use as well. To do post capturing editing, I use a paint program for the stills or a video editor.

Vincent (04-28-2020)
Photo of Vincent LaVallee

Vincent LaVallee

  • 66 Posts
  • 20 Reply Likes
Hi again Rick,
From what you described, your use of snag-it is not the preferred method, and this is perhaps why you thought that the old methodology was poor. But here is how I use Snag-it, and with no extra steps as you have described. First, you go into the Setup with the older versions, and there are two places to do this. One of them is to setup filenames and folders and what type of file Snag-it should create for images. Once you set this up, all captures go into that folder automatically, and when capturing an image, you click on the keystrokes that is defined in the other area of setup which is what key stroke to use to initiate the capture.

So, my capturing process is to hit 'PrtScrn', move the mouse to the top left corner of the image I desire (the cross hairs move as well), and if the default area (which it shows automatically) is not what I want, I then slide the mouse to the right bottom corner of the desired image and let go. If the defaulted area is selected correctly, I just tap the mouse. That's it! The image is captured, and since I selected 'auto names' in the setup, I just go to that folder, find the latest filename (by date) and either use the captured file from there or I move to a permanent place. The same process goes for video, except I have to bring up the setup screen and select video instead of images.To select image capture I do the reverse. I do not use the Editor ever since it just complicates the screen, the capture and is not really necessary.

You mentioned using Snag-it with Pinterest, but this is not needed in most cases. I am a 'long' time Pinterest user and I capture a LOT of images from that site, but I do not use Snag-it. That is overkill. You can simply right click on the image and save it. This is the case with most online images. I would use Snag-it to capture pictures that do not allow the right click. This same principle goes with capturing video. Here, if the right click is not allow saving the video file, I first use RealDownloader from Real Player. If that does not work, then I expand the video to full size and record it finally with Snag-it, which means I have to be there and handle it when the video end.

Lastly, the only option I ever asked of Techsmith was to implement a video capture, long, long ago, far, far away! It took them a few releases to get it right, and in my version it is great. I use version 11.4.

Vincent (04-28-2020)
Photo of Rick Stone

Rick Stone

  • 6642 Posts
  • 3201 Reply Likes
Vincent LaVallee - LOL, I never said the old methodology was poor. It's just what it is. (or was, I suppose)

Things change. As human users, we either adapt and grow with a product or find other ways and products to operate that are more suited to us. I used to use SnagIt when I was a corporate drone and creating documentation for help systems. But I'm retired now and suckling the government teat for my income. ;)

My use of Pinterest is to categorize and store all manner of images. Mostly funny and many political. But unlike you, most of my own actions involve moving images from the facebook or elsewhere TO Pinterest. That's where SnagIt really shines. Pinterest doesn't allow pasting. But it happily accepts the drag and drop thing! Additionally, there are too many memes to remember where I've found typos and whatnot. I use SnagIt editor to correct many of those before re-sharing or posting on Pinterest.

Like you, I also do a fair amount of screen capturing. Most recently, I've created a banner that I feel I have to add to the top of certain images posted to the facebook. The SnagIt editor and the Stamps feature fortunately make that super simple.

But all of this is digression. More to the point, what exactly do you see or feel has made SnagIt worse? UI changes? Undesired functionality? Because I have to say that today I don't find SnagIt any worse than I did when I began using it so long ago. Circa 1993 or 1994 if memory serves.

Photo of Vincent LaVallee

Vincent LaVallee

  • 66 Posts
  • 20 Reply Likes
Rick, Thanks for the nice response... And yes, things change, but not necessarily for the better. Sometimes it is because technology or our knowledge 'forces' a change. But in this case, the changes were not forced, but were arbitrary, just like Microsoft did with Windows 8 (and 8.1) - both were complete losers.This is a clear example of things changing that was not an improvement or good. I saw in version 12 that the user interface to Snag-it was getting harder to use, and for no real good purpose - just change! I tried using version 12 for about 3 months, and went back to version 11.4. In version 12, sometimes some things (normal usage-nothing new) did not work as well. I even wrote Tech Smith and told than all the issues in Version 12, but it just got worse in version 13. They had their own agenda (as many developers do) and have forged ahead. When I tried Version 12 it was about 7-8 years ago, so I cannot recall any specific details now.

I am like you, in that I am 'retired' as well, living on SS, but I have now own computer consulting business (for the past 15 years or so), so I am very much involved with today's computer arena, both in hardware and software. I can see why you use the editor, but I almost never grab anything I want to change. I use it as just about always, other than size changes (and resolution). Also, I never add pics to Pinterest; I just download them, and hence my description about not needing Snag-it for that, or for any pics from online. However, I do use Snag-it when I want a portion of a website or a portion of a picture..

I have been receiving the input on this forum for a few years now, and I constantly see all the problems people are having, even basic simple ones. I have NO problems ever. So, I have to conclude that the product has become buggy and much harder to use. Even your description on how you go about capturing something is way more complicated than mine, unless you were just giving a recollection of how you remembered using it 7-10 years ago and that is not how you use it today. Unless you have real needs for its 'bells & whistles' you get today, the older versions were simpler to use and far more reliable.

Vincent (04-28-2020)
Photo of madea

madea

  • 5 Posts
  • 0 Reply Likes
Thanks for the download tip, Vincent.  Will check that out.  I'm currently using v2019.1.6 for Windows.  So what happened to the "evenly distribute select objects" feature?  It was there in other versions and now it's gone.  Another example of a Snagit improvement.  It should be a common feature.
Photo of madea

madea

  • 5 Posts
  • 0 Reply Likes
Thanks for the download tip, Vincent.  Will check that out.  I'm currently using v2019.1.6 for Windows.  So what happened to the "evenly distribute select objects" feature?  It was there in other versions and now it's gone.  Another example of a Snagit improvement.  It should be a common feature.