Report SPAM Posts Here

  • 3
  • Problem
  • Updated 3 days ago
  • Acknowledged
  • (Edited)
There is no way to report SPAM or unwanted/abusive posts in the forum.

We cannot even contact moderators/employees to report them.

What are we supposed to do?
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jasons

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Posted 3 months ago

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Paul

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Just ignore them. The moderators do delete them.

But I do agree that they are a damn nuisance, clogging up your email and I wish Techsmith would do something to stop them.  Adobe use the same getsatisfaction platform but I don't get any spam from them, so it must be possible.
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Rick Stone

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Adobe uses GetSatisfaction? I'm very active in Adobe forums. But the forums I use are powered by the Jive platform. I recall much wailing and gnashing of teeth among Adobe supporters when it happened.
(Edited)
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Paul

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Rick Stone

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Interesting. I've pinged my contacts over in the Adobe sphere to get a definitive answer on this. Seems like some serious support fragmentation if you ask me. But then again, I'm sure the number of Photoshop users dwarfs the number of SnagIt/Camtasia users. ;)
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Glenn Hoeppner, Employee

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Unfortunately it's largely out of our control. I have a feature request open with Get Satisfaction that would allow users to flag items for review, but it's not implemented or even planned. I'm guessing that Adobe has more staff who review all of their content and are faster about taking it down than we are. For now, Paul's advice is probably the best...just ignore it.

That being said, if there's something we've missed, if you post a link in this thread, I will monitor this thread and review anything that anyone adds.

-Glenn
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Rick Stone

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Adobe has a program known as "Community Experts" that are granted the ability to remove or edit or flag inappropriate posts. And given that Adobe has about a hundred or so different products, that community is quite large. I know I have that ability as a Community Expert for two of their many products. So it's quite handy to report and delete posts.
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Mal Reynolds

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I have a feature request open with Get Satisfaction that would allow users to flag items for review, but it's not implemented or even planned.
Mmm. Frustrating when obvious and frequently requested requirements for software are not implemented or not even planned, isn't it?

If you do happen to can Get Satisfaction (which, with its many and varied limitations (the absence of spam reporting being just one) would be far from the worst thing to happen), could I suggest that some thought be given to a MUCH improved method for Requests for Enhancement (RFEs)?

At present someone has an idea. If they forget to flag the thing as an "idea" it never gets voted on anyway. Someone else sees the same need 2 months later. Maybe they'll see the earlier post if they stumble upon the same keywords by chance, probably they won't. They might raise an idea. It gets 5 votes. In the meantime the thread gets buried under "How do I?" threads and is never seen again. Four months later someone else has the same need... fast forward, (after rendering of course because you can't play back in the editor at variable speed)... 5 years later someone else sees the same need which still hasn't been implemented, and...

You end up with a stack of people having the same basic idea, but the ideas and any votes are scattered across a dozen different threads so that the need for any given enhancement may appear to be less than it actually is.

If RFEs were hived off into a separate area, distinct from user discussion / Q&A type threads which included keywording and categorisation, this would be far less of an issue.
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jasons

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That'll work.

Thanks.

Can you change the title of this thread maybe to like report posts/threads here maybe?

ALSO, is it in the right section for maximum exposure?

(Edited)
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Glenn Hoeppner, Employee

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Good idea. I can make that change easily enough.
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jasons

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ALSO, feel free to change/edit my original post to reflect what this thread is for.

And as Dubie said pin it or make it sticky or otherwise increase the visibility of the thread so it doesn’t get buried.


(Edited)
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Glenn Hoeppner, Employee

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no concept of sticky here
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jasons

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Sticky means it is "stuck" to the top of all forums to be seen by everyone.
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Glenn Hoeppner, Employee

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I meant that the service doesn't support it.

-Glenn
(Edited)
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Dubie

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This is a noble idea to have a Report Spam thread but sadly I don't foresee it doing anything Unless it is a sticky post or in the sidebar somewhere for people to see.

After a few days of posts it will be buried and no one will even no it exists.

Good idea though :)


:)
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Rick Stone

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Yep, any forum software worth its salt would offer better management options.

I'm hoping TechSmith is considering other options for the future. ;)
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Bob Lewis

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Can you make it Stay at the Top of the list or Sidebar ?
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Mal Reynolds

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I think it's safe to say that the last post in this thread, replying to a one year old post about whether C9 can be installed on a 32 bit machine with a link to an alleged HP printer support site, is at best spam and at worst a malware installer.
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Glenn Hoeppner, Employee

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Deleted
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Paul

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Have getsatisfaction not heard of:

a) Captcha/Recpatcha
b) Invisible Recaptcha
c) 2 Factor Authentication

A lot easier to implement than a user reporting system
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Mal Reynolds

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Oh please, don't inflict Captcha on us. It's the most odious, detestable, user-hateful system ever created. A squiggle of ambiguous lines and dots that are incomprehensible to human visitors but which bots can cut through like a hot knife through butter.

It was on a site that I co-administer (NOT my choice), and the spambots just kept coming in waves. What stopped it for us was a plugin which required a random question which was simple for real people but hard for bots.

2 factor authentication would work well enough but there would likely be some customer push-back; "Why do you want my phone number?"
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Glenn Hoeppner, Employee

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I don't think most of these are actually bots. I think they're people in third-world countries who do this. Because they're really people, it makes it harder to block them in some automated fashion. Sadly, most of the things you would want to do to to make it harder for spammers to post would also make it more difficult for legitimate users to post. I don't think the volume of spam we currently see is worth taking dramatic action over.

-Glenn
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jasons

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Thanks.

In retrospect could you add all the different sections of this thread (questions, ideas,etc) so it would be easily seen in all of them?

I know you changed the title so thought maybe you could change the check boxes to the sections in the OP.

That would help even more if it was seen in all the sections.

Thanks.


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Mal Reynolds

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Mal Reynolds

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Well that's disappointing; this thread:
https://feedback.techsmith.com/techsmith/topics/i-have-need-serial-key-plz-help-me?utm_source=notifi...

Started off being a scam, but the most recent post by the alleged "Johnson Berry" turned it to spam.

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Mal Reynolds

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Mal Reynolds

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The reply to this thread is certainly spam; given the complete irrelevance of the question I suspect that that one is as well, and was probably just intended to allow the "question" to be "answered":

https://feedback.techsmith.com/techsmith/topics/how-to-solve-the-problem-of-windows-activation

Not to mention the "questioner's" second post, which is similarly irrelevant to this site:

https://feedback.techsmith.com/techsmith/topics/can-i-setup-google-adsense-adds-in-my-websites-with-...


(Edited)
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Mal Reynolds

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I think it's fair to say that the post by the alleged "Alison Paul" near the bottom of this thread:
https://feedback.techsmith.com/techsmith/topics/camtasia-2018-first-impression

complete with a link to a cracking site, has a spammish odour.

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Joe Morgan

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Some people have nothing better to do then exploit user forums.

Until theres a better way. Theres another way to look at it, if the forum is free to begin with.What exactly are you complaining about?
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Paul

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if the forum is free to begin with.What exactly are you complaining about?
Spam in my mailbox that I cannot mark as spam because it will block all, that's what.  The forum isn't free, it's part of the after sales service that any software vendor is expected to provide, to support their customers, as part of the purchase price.
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Joe Morgan

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I was referring to moderators. Until theres a better way than using moderators with  new users.

Your the one that said it would be a shame.I was responding to your comment.

The forum is free to you.You didn't pay to join.If you paid an additional fee, I would consider that quite different.You could opt out.Still could, as far as that goes.

Oh sure you can split hairs and say you paid for it because you purchased the software.
But you don't really have say in how its run. You can complain, send a e-mail.
That's about it. It's not like purchasing something outright. You really don't have much control whatsoever.
(Edited)
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Rick Stone

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I've been participating in forums of different kinds for more than 20 years now.

I'm only one of a virtual army of forum moderators over on the Adobe side. I can attest that actually, the Adobe forums have indeed suffered many SPAM attacks over the years. Usually we have seen them in late night hours or especially on weekends. I'm not sure if that was suggestive of people in remote parts of the world operating or if it was that they were hoping at those hours nobody would notice.

At one point there must have been some kind of software being used to make the posts because posts would appear and flood the forums faster than they could be deleted. Quite amazing to watch unfold.

It's generally improved overall, but we do still see posts slip through.
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Joe Morgan

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I've never ran into a SPAM attack in the Premier Pro, After Effects, Audition or Illustrator forums. I've been a member for a very long time.

So digging up and sighting  rare  occasions, is a petty comparison. "IMO"

Get Satisfaction is a JOKE by Comparison. And you shouldn't be comparing the 2.

Why not compare the performance a i7-8700 CPU to a Single core GPU produced in 2000 while you're at it? Back when you saw that SPAM in Adobes forum.

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Joe Morgan

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Actually Paul,

If you look here at the Get Satisfaction "Terms of Service" https://getsatisfaction.com/corp/terms-of-service/

Anyone can join our forums for free. So there you go. We could probably table the moderators ?

People who don't own SnagIt are free to post to the SnagIt forum. No TechSmith Account is required to join Get Satisfaction.

HOW RIDICULOUS IS THIS?????????????????????????

It's been so long since I joined. I forgot or didn't notice.


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Paul

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Yes, ridiculous
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Rick Grunwald

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Why don't I flag this thread as spam in a way that no one will forget?

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Mal Reynolds

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I think it's safe to say that the alleged "Janny Watson", who pulled a couple of paragraphs from Joe Morgan's post, then added a list of safe mode bullet points, then added a highly suspect link, is a spammer: https://feedback.techsmith.com/techsmith/topics/you-broke-my-laptop

The same is true for each post from the alleged "Ceciclia Garcia", who responds to every post about missing files with a link to an Android phone recovery piece of malwar... er, I mean, "application". Although admittedly he / she / it neglected to include the actual link in their most recent "reply". It's hardly worth spamming when you do that.

Oh for the love of...
Add to that the post by the alleged "Sophia Wilson" in this tghread:
https://feedback.techsmith.com/techsmith/topics/_an_error_has_occurred_with_the_following_clip_on_th...


(Edited)
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Glenn Hoeppner, Employee

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Thanks.
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Rick Stone

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Joe Morgan

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Rick Grunwald

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Joe Morgan

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That spamburger looks pretty gross to me. I've been in the military, it's hard to gross me out.
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Rick Grunwald

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Mal Reynolds

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Luke Griffioen, Employee

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Thanks! I've removed this one.
(Edited)
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Joe Morgan

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Rick Grunwald

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The best one and I think it was in here was a post from two entitled girls with a link to a gofundme page where they were trying to raise $3000 for a shopping trip because they deserved it. I raised hell with gofund me too. I found that just a bit irksome.
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Joe Morgan

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Dave O'Rourke, Senior Software Engineer

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I removed the spam content and suspended the account.  Thanks for the report.
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Rick Grunwald

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Rick Grunwald

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Sorry I just HAD to
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Rick Stone

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It's only okay if you used SnagIt to create the images! 
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Rick Grunwald

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Nope, sorry. My Spam Assasinator is from a who other level
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Joe Morgan

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(Edited)
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Dave O'Rourke, Senior Software Engineer

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These were all deleted by another moderator.
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Dubie

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Dave O'Rourke, Senior Software Engineer

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Deleted by another moderator.  Thanks for the report.
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Paul

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Dave O'Rourke, Senior Software Engineer

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Deleted.
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Joe Morgan

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Dave O'Rourke, Senior Software Engineer

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Deleted.