no audio/corrupt projects after upgrade to 8.3

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  • Problem
  • Updated 6 years ago
  • Solved
I record videos on a Zoom (.MOV) and use Camtasia to process them. Upgraded to 8.3 from 8.0 today to fix the issue where the canvas would disappear. What a mistake! None of the MOV files show audio in the timeline...no audio. All previously recorded projects appear to be corrupt as Camtasia telsl me to "check the recovered project". Nice.
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William Fitzpatrick

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Posted 6 years ago

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William Fitzpatrick

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Anyone? I'm screwed here.
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kayakman, Champion

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William Fitzpatrick

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Thanks, I did it this morning.
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Daniel Foster, Snagit strategy lead

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I'm assuming that tech support got you all fixed up so I'll close this thread. Feel free to post again if you're still having issues.

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