No cursor in video capture snagit mac

  • 6
  • Problem
  • Updated 7 years ago
  • Solved
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Why doesn't the cursor show when recording a video using snagit for mac. I have the option check in preferences.
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Gasport

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Posted 7 years ago

  • 6
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Jason Eagleston, Employee

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Official Response
Hi,

Yes, you are correct, this was a bug introduced in our latest release. We certainly apologize for this serious problem. We are investigating the bug and will be working on a fix in the near future.

Thanks,

Jason
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Jason Eagleston, Employee

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Official Response
Hi,

We don't have an exact date on when this will be released, but it should be shortly.

Yes, you can go back to version 2.1 by selecting the Snagit menu and choosing the "Revert to Previous Version" (as seen here: http://screencast.com/t/f6xGx8eq ). If that option is not available, please let us know and we will get you the prior version.

I hope this helps out, and apologies for this annoying bug,

Jason
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Carmen Cerino Jr

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Official Response
Today we released Snagit for Mac 2.1.2. It includes a fix for the cursor not appearing in video captures and it has also been optimized for capturing and editing on the Retina display.

Snagit 2.1.2 is currently only available to non-AppStore customers. It will be available to AppStore customers as soon as it is approved by Apple.