No longer able to launch controller.swf to begin playback and other candid feedback.

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  • Updated 7 years ago
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First: Is there a list of the features/options that have been removed or change/migrated into “new features” in Camtasia V8? I am getting tired of having to discover in my testing of V8 that things I have come to use regularly over the years are now gone. (i.e. Many of the customer production options, being able to pin the TOC, Put a PIP video over the TOC, producing CC over of under video, keyboard navigations have changed)
Second: When Camtasia Studio V7.1 was released, I discovered that with my One Video productions, I was unable to launch the controller.swf file and have the playback begin. I opened a support ticket and was told that it was a bug in V7.1. The controller.swf in 7.1 was not calling the files correctly and that I should wait for V8. I tested in V8 and it still does not work. I replied to my original ticket and after having Mike S (who has been very helpful in trying to understand and help with my issue) viewed my V8 production, was told that
“After looking over the new file structure of version 8 it does not appear opening the controller.swf file will work. We produce many other .js files that get referenced in the player.html file and without those references the SWF is unable to play the MP4.

So it does not appear that version 8 will solve this problem.”
My reply to the ticket is below and I am reposting it here as Mike suggests.
If that is the case, then you have just rendered Camtasia useless for me and the company I work for. It is now off to look for new solutions. I am very disappointed in the things that have been removed in V8. The additions have been great, but the features/options that have been removed through this upgrade far out way the added enhancements.

Sorry to say that as a TechSmith customer for over 12 years, I may be moving on. It seems that with V8, you have decided to embrace the “latest and greatest” and the mobile world fully, while dropping those of us who are in “closed” corporate environments and have drop support for anyone who has used your older production options. Being able to run playback from the controller.swf has been available from at least CSV3 and now it is gone.
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Andy

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  • frustrated

Posted 7 years ago

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Andy

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I find it interesting that even with TechSmith support recommends posting feedback in the forum, TechSmith still does not reply.

I have to say the lack of communication from TechSmith via the feedback forum is rather disappointing. Mine is not the only feedback where no response has been given.

TechSmith used to have the best support around, but over the last few years, it has greatly declined.

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