No Sound with Snagit 11 Video recording

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  • Updated 7 years ago
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This conversation has been merged. Please reference the main conversation: I want to record system audio with Snagit

I have the same problem - no sound recording with Snagit 11. By the way I also tried two other freeware software for video-screen capture - the same issue: no sound recording. I tried the installation on 32bit and 64bit Win XP and 64bit Win 7 - the result is the same: no sound recording. I do see the devices in the drop down menu but selecting the right device does not help. I wonder why no one tested those software before they offer it. It is such waste of time !
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Niramol Catawatcharakul

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  • sad

Posted 8 years ago

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Tiffany Wood

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Hello,
Thank you for the feedback. I apologize that you are experiencing issues with recording sound in Snagit 11. Here is a support article that may offer some steps you can try:
http://techsmith.custhelp.com/app/ans...

If that doesn't work, I would suggest contacting Technical Support and a Specialist will work with you to resolve the sound issue;
http://techsmith.custhelp.com/app/uti...

Thank you,
Tiffany
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Fred Grover, Champion

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Tiffany thanks for providing that support article link. I knew of this method and I am sure others will appreciate too. I hope it helps them with their audio problems. Have a Great Screencastic Day!
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Øystein Imsen

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I have the same problem, and the article did not solve it. My sound card is perfectly able to capture, but the sound options don't even show in the output dropdown menu. I am also not able to capture any games running in full screen, windowed mode is the only possible. I am quite sure that I tested this in the trial version, it did work then - that is the reason I bought your software. Wierd that full-screen capture and sound doesn't work now.
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Fred Grover, Champion

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0ystein if you are trying to capture the audio from your computer speakers or better known as System Audio (What You Hear) using SnagIt11 this is not something built into the software. SnagIt 11 will capture your Microphone for audio narration only. There are some workarounds that could possibly be done but, I use Camtasia Studio 7.1 for PC and Windows 7 and have no problems with this as Camtasia Studio 7 supports this option. Are you sure you did not try the trial version of Camtasia Studio. I hope this helps explain this subject a little more. Let us know and thanks for posting.
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yvon

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Windows XP - just upgraded from Snagit 10.01 to 11.0.1



No sound for audio mic. (nothing to select).
Before in 10.01 I had sound and use the microphone with no problems.

The tutorials will not help me to solve this problem. Maybe someone elso know what I can do?
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Fred Grover, Champion

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Hello yvon. Sorry to hear of your trouble. What microphone are you currently using with your PC? Is it a USB Mic or something else? Have you checked your default recording device to make sure it is set correctly? Are you just trying to record an audio narration of your voice with the video?Let us know and maybe we can get you up and running.
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yvon

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I use a headset with mic.(not usb). Realtek HDA Primary Audio input is the only available within my device of windows XP.
I have to make a tutorial and explain something to a client so sound is needed :-)

This morning it worked correctly with the previous version of Snagit (10.01) only after I installed the new version 11.0.1 it's not
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jonathan

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i just bought snagit and now i regret it as i cant even find the audio settings in snagit 11 to be able set what audio i want recorded so right now i have the same problem as yvon
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yvon

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Jonathan:
My problem is solved, I use a headset with USB and know everything is ok. Of course I had to buy a new headset (50,-)
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jonathan

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well how would you go about recording ingame sound???? and im sure i would be fine if i could actualy acsses the propertieys that let me choice which channel to record from
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Chris Healen

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i cant play sound in the background when i am recording and it said on it ado off
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MaryD

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I have the sound but it is weak BUT the IMAGE and Sound are definitely out of Sinc ! Both of them don't connect. Don't know what to do either about it. Please help !
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Joe Torma

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Silence from SnagIt / TechSmith is deafening.

Just like v11 video captures.

Seriously - no simple way to tell this software to include system sound? Really?
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Erika Smith

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Official Response
This morning we released an update to Snagit which includes the ability to record system audio (System audio is not available on systems prior to Windows 7). Snagit 11.1 is now available as a free upgrade. To get the update go to Help > Check for Upgrade.



View the system audio tutorial here:
http://www.techsmith.com/tutorial-sna...
You can check for other things included in this release by going to the version history page:
http://www.techsmith.com/snagit-versi...
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Joe Torma

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Works like a charm. You guys rock!
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Victor Fredrick Mannerino

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I refuse to continue trying to use snagit with a microphone anymore. I have version 11.1 etc. but for it to record video with sound you need windows 8. Well, given how few will buy 8 and how many will stick with xp or 7 techsmith will see see sales begin to stretch out. Not retro fitting for xp and 7 shows their mindset to be similar to Microsoft eliminating the start button. Meanwhile I'll just use snagit to capture text once in a while and search for a replacement. The update is just a pig in a poke.

VFM
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Fred Grover, Champion

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Victor I have used SnagIt 11.1 with Windows 7 using both just system audio and with the mic and system audio and it worked fine for me. I cannot say on Windows 8 as I don't use that OS. If using Windows XP there are workarounds to make this work with a jumper cable or small mixer. This is not something TechSmith has control over it is Windows XP (Microsoft). Just letting you know it worked alright for me and I am sorry to hear you are having these problems.

If you want to give more feedback with descriptions of what you want and what you intend to do maybe it could help. Feedback is something In my opinion that TechSmith has always been great with along with their Support.
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Tiffany Wood

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Hello Mr. Mannerino,
I apologize for your frustration and the issues you are having with Snagit and recording a microphone. We support recording system audio and microphones for Windows XP, Windows Vista, Windows 7 and Windows 8 with Release 11.1.

If you are willing to share specifics of your microphone and the issues you are running into, we will do our very best to help you be successful.

Again, I'm sorry for your frustration,
Tiffany
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Victor Fredrick Mannerino

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Frustration is what it is, Tiffany. I produce video slide shows and I sometimes include video clips in those shows. Whether it is off a video camera or something on Youtube, I don't want to pull out a microphone and record something that is subject to environmental noise and generally out of sinc with the video I capture with snagit. I want to be able to pull up any video, draw a box around it and capure both video and its audio. I use XP and unless I purchase a new computer, XP is going to be it. There are thousands of us (or more) that feel this way. Included amongst us are many companies who simply say (re XP) if it ain't broke don't fix it.
Pulling out a micrphone when you need it is an archaic system. If Techsmith won't plan a fix to it's programs then a simple work around clearly stated for non-tech people, should be included under help.
Victor
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Mike Curtis, Employee

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Hello everyone,

I'm going to take a shot at trying to clear up a confusing subject. Microphone audio vs. system audio can get tricky with all the different operating systems, hardware, drivers and so forth. I'll attempt to break it down for future people that might find this thread.

There are essentially two streams of audio with the potential to be recorded. The first is microphone audio (your voice), and the second is system audio (sometimes referred to as the sound that comes from the computer's speakers).

All our products record microphone audio--including Jing. They always have, on any operating system from from Windows XP to Mac OS 10.6 and everywhere in-between. The product's primary purpose was narrating things like demos, tutorials, questions, and feedback. It was critical to capture the content creator's voice and analog, internal, or USB mics should work great.

System audio is much more complicated, but it's really important if you want to record things like webinars or sounds coming from an application you were demoing.

With system audio, we were often at the mercy of the hardware. For example, Windows XP implemented a hardware-based solution. This meant our software could not tie programmatically into the system. Instead, the user was dependent on what kind of audio card they had. (Most of the time it would be something like an integrated RealTek audio card, and system audio recording was not supported.) If the hardware did not support system audio recording, the user was left to workarounds such as looping patch cables, getting an external mixer, or turning up their speakers up real loud and recording the ambient noise with their microphone.

The Mac has made system audio recording a challenge too. We've had to recommend to users that they use a 3rd party app called "SoundFlower" which sort of "fakes out" the system into making the system audio a recordable feed. It's not a bad workaround, but a little complicated (or just an unfortunate hassle) to some.

Unfortunately, the only OS's where we can realistically support system audio recording (without getting into a lot of if's and workarounds) are Windows 7 and 8 (no XP or Vista). To reiterate though, the microphone recording should work on anything and everything, so if that's not the case for anyone, let's be sure to get it resolved.

Sorry for the long-winded post, but I wanted to put all this information and history in one place.

Thanks everyone!
Mike Curtis
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Andrew Richards

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I'm trialling SnagIt 11 and when recording video there was no option provided for recording the system audio. In the tutorial there is a green button/switch to the right of the microphone button on the UI. Not on mine (I'm using Vista).

Also there is no drop down menu for audio (at least that I can find).
Any thoughts?

Regards,
Andrew Richards
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Fred Grover, Champion

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Andrew are you using the latest version which is SnagIt 11.1? Check this by going into the Help>About and see what version you are using as this is something that was just recently added in an upgrade to SnagIt.

If you are not using the latest contact TechSmith Support and see how you can if possible download and start the 30-day trial over for the new version. These are just my suggestions. I hope it helps and have a great day.
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Andrew Richards

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Thanks for your suggestion Fred but I'm using version 11.1.0 (Build 248). Thought I'd trial it before upgrading from my older version of Snagit.
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Mike Curtis, Employee

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Hello, I was incorrect in stating that Snagit 11.1 system audio was supported on Vista. This is why the button is not appearing on Vista.

I apologize for the confusion.

Sincerely,
Mike Curtis
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Regula

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System Audio Recording with Snagit 11.1: I try to use it on Windows Vista but the second green button doesn't appear in the recording toolbar. Does ist only work on Windows 7 and Mac?

This reply was created from a merged topic originally titled
System Audio Recording with Snagit 11.1: no scond button in the recording toolbar.

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