noise reduction not saving

  • 1
  • Problem
  • Updated 3 years ago
I have camtasia 2 (Mac) and I am adding the Noise Reduction to my audio track. I can hear the clean audio immediately, however, when I save it I get one of two results:  1) Camtasia crashes 2) the file saves without the original, noisy audio. I've had this software for a few years but the last two months have been frustrating with little things like this happening. 

I would submit a ticket, but the crash reporter crashes or doesn't send. And, when I try to submit a ticket her it apparently sends an email to verify my account, but I never receive the emails. 

Any help for my problem with the Noise Reduction?
Photo of Tony Bodoh

Tony Bodoh

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  • frustrated and angry

Posted 3 years ago

  • 1
Photo of Jack Fruh

Jack Fruh, Champion

  • 583 Posts
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Give support a call in the morning.
They should be able to verify they have your email in their system.

As for the audio crash, I believe they should be able to help you capture the crash dump and send it to them.

If you have an external USB audio interface, you might try disconnecting it to see if that helps. 

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