Not getting any audio

  • 1
  • Problem
  • Updated 2 years ago
When I launch Camtasia and record full screen there is no audio being recorded. A silent film. I have successfully used previous versions of Camtasia, but since upgrading to 3, this is happening. Honestly I don't spend any time learning the program, I barely use it, but I do record video calls with family. I want to launch, click one button and record. I'm not looking to be an expert, and this shouldn't even be an issue.

So with that, I'm pretty fairly annoyed with the is software now. I am on a brand new Macbook Pro, latest OS, all that. In the initial Record window where you select screen portion, there is one panel for "System Audio" on the far right. After initially noticing the problem, I set that on, thinking maybe I just overlooked that setting. It prompted me to install some kind of audio patch. I did that and relaunched, still no audio.

So. What are the basic troubleshooting steps for identifying why no audio is being recorded? Thank you.

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  • annoyed

Posted 2 years ago

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Leif, Employee

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Sorry, you are having issues.  Hopefully this information helps.  The System Audio records what you hear in your headphones, or over your computer speakers if you aren't using headphones.  If you want to record yourself or things around you, you need to turn the microphone audio on and choose the microphone input you want to use.  If you are on a laptop, you can choose the microphone built into your laptop.
It is also worth noting that the install you did put in a low level system driver to capture the audio.  Mac OS X 10.13 has put some security restrictions on this since low level drivers have more access to your system.  If this is a brand new computer, it likely came with 10.13 installed on it. If you are on 10.13 you should have gotten some prompts from the OS to allow this component to be installed. You can tell if it is installed and working correctly by recording a short video while audio is playing on your system (play a song in iTunes, or watch a video with audio on YouTube).  If the system audio has been recorded, you should see the waveform and hear it when you play back the recording in the Camtasia Editor.
If you are on OS X 10.13 here is some information that may help you out:
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Paul Middlin, Employee

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System audio is meant to record sounds that are/would come out of your speakers.
The microphone audio recording does just that- record out of your built in, or plugged in Mic.
Which are you after in this case? Does mic recording work?