Not all elements are being picked up in recording

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I am using Camtasia 7.1 to record a quick video tutorial. The issue here is not all elements are being shown in the recording. For example, I am recording clicking on a button to make a red square appear. When recording this in Camtasia the red square does not get recorded but it works for my colleague who has the same version of Camtasia and the same settings. Any ideas?!
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Jodie

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Posted 7 years ago

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Randy Schott

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Hi Jodie,

Just a quick suggestion. Make sure under Tools->Options->General->Capture, the "Record layered windows" setting is checked. That can cause the issue you are seeing when it is not enabled. If that doesn't help, I would suggest working with our tech support department. It's free, and they are very good at diagnosing these types of problems.

You can create an account and submit a help ticket here:
http://techsmith.custhelp.com/app/uti...

They usually respond within one business day.

Randy

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