Having problems with scrolling capture in Snagit

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  • Problem
  • Updated 7 months ago
  • Solved
  • (Edited)
When trying to capture on Scrolling Window mode, the yellow arrow where I used to click does not appear, therefore not being able to capture the page. This was not happening until today. I was able to capture on Scrolling window mode with no problems until today. Where did the "yellow arrow" go? Can you help?
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Cecy .

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Posted 7 years ago

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Daniel Foster, Snagit strategy lead

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Official Response
Hi all - I’m excited to let you know that we released a new version of Snagit today with a revolutionary, new approach to scrolling capture. Being able to capture tall or wide content that can’t all fit on the screen is one of Snagit’s signature features. Now we’ve taken it to the next level.  

Introducing Panoramic capture, a new capture type in Snagit 13 (Win) and Snagit 4 (Mac)!



Since a lot of webpages (and even some desktop apps) are built differently today—with non-standard scrollbars, infinite scrolling, collapsing headers—the methods of automating a scrolling capture are less reliable.


Panoramic capture, on the other hand, is pretty much bulletproof. It captures and stitches together any content that passes through the capture area. You provide the scrolling, Snagit does the capturing and assembling. (Kind of like your camera or camera app, which is why we called it “panoramic”.) Pro tip: just like with your camera, pan/scroll slowly for best results.

So one way to think about Panoramic capture is that it replaces the custom or manual scroll methods in earlier versions of Snagit. But it’s more than that. You can do things like pan around on a map or Excel spreadsheet, capturing only the areas you want people to see, and creating an image that has the size and shape of your capture. Things you could never do before...in Snagit or in any other screen capture software.

Snagit’s traditional, auto-scrolling capture is still in the product. In fact, we made a number of under-the-hood enhancements to it in Snagit 12.4 and Snagit 3.3.5 that were carried over into the new versions. Snagit 13 also lets Snagit use more of your system’s memory when it’s needed, boosting performance and reliability of particularly long, scrolling captures...like on 4K displays.

Here's a quick tutorial on where to find Panoramic capture and how to use it: 



Read more about what’s new in this version
Try out the new version of Snagit for 15 days – download it here.

If you own a license to any earlier version of Snagit on Windows or Mac, you can upgrade to the latest and greatest for only $24.95 USD – see upgrade details here.
(Edited)