Nothing but major problems with Camtasia 2019 MacOS

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  • Updated 7 months ago
Nothing but major problems with Camtasia 2019 on Mac:
  1. Screen recording does not work, period. MacOS Mojave, Camtasia 2019. Recorder frequently crashes & asks for a crash report (TSCCrashReporter).
  2. Camtasia crashes constantly when not recording, perhaps related to recording failures.
  3. Tried to reinstall Camtasia - same recording problems, and my license key was changed in the reinstalled version with no option to change it to my recently purchased license (Dec 9). 
If anyone from Techsmith reads these, can you please reply? This is for a very large commercial project and I'd like to get our investment working.

At the very least, how do I COMPLETELY uninstall Camtasia on a Mac so I can reinstall and use my license key? The documented procedure does not work.

I'm a very long time Windows Camtasia user by the way but using my personal Win license on a VM is not a viable or scalable option. 

Thanks
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jwagnerfamily

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  • Disgusted & actively looking for an alternative.

Posted 7 months ago

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Photo of Joe Morgan

Joe Morgan

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Camtasia 2019  is fully supported at this time.
I suggest contacting them directly. They can help you with troubleshooting as well.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe