Now Camtasia 9 is crashing WTH?!

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  • Updated 9 months ago
Before I go down the route of tech support - I wanted to post that the joys of a new Camtasia experience have once again faded with this new series of crashes - why does this continually happen?



I have a ton of tracks 18 - and I am not the most efficient editor - but the constant stutters during preview and playback and the difficulty preview has with animations (can't preview smoothly) - needs to be fixed.
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Michael

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Posted 9 months ago

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Richard Campbell, Champion

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A good practice to minimize the risks of crashing is to do a File > save As NewFileName after each major edit.
(Edited)
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Michael

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Hi Richard - agreed 100% - backing up is key.
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Robert R., Online Community Admin

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Hi Michael;

Does this happen with all projects or just this one in particular? What type of content are you editing, imported media files or Camtasia Recorder files? Are your project and/or source files stored on a network drive, external/flash drive, or in a cloud-synced folder?

-Robert
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Michael

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Hi Robert - thanks for the reply and sorry for the frustration - I am using a mix of Camtasia recorded files and .mp4s - it does not happen as often as it did with version 8 - but I thought the 64-bit version supposedly fixed this behavior. All files are local on my SSD storage. If there was a way to trap this - it would be helpful to understand why this happens. (back in the day there was this Windows utility called Dr. Watson that would trap things like this) -  I can always tell when it is acting up or about to crash -as the preview and or scrubbing starts to hesitate and the audio starts to skip and / or stutter. Overlapping layers with effects features, transitions, drop shadow and behaviors does not help during preview. - I'd be happy to bundle the project up and send it over to support for them to play with - it most likely has to do with so many elements on the timeline. I will try to be more efficient on my next video and start grouping things - using less tracks etc  - also note my screen is set to 1920 x 1080. So there is a lot going on. Overall it renders fine, just is very difficult to preview and see how smooth everything is before rending - I need to render - review the .mp4 and if I see an issue that iI could not notice during preview  - I need to go back and edit at that timecode etc. Thanks for your help.
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Robert R., Online Community Admin

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Hi Michael;

There could be any number of issues that are causing this behavior, from source files to conflicting hardware or software. This means that opening a ticket is the best option (especially since that is a private, one-on-one interaction so sending files is possible, and often encouraged).

Does this happen with all projects?

If you open Camtasia and go to Edit - Preferences then click on the Advanced tab and set the Hardware Acceleration to 'Software Only' then restart Camtasia (required) do you have the same issue?

-Robert
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Joe Morgan

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For starters Michael,
Camtasia could really use the option to select a lower resolution for timeline Playback. That reduces the load on the CPU and GPU when triggered.
Playback can become much smoother at reduced resolutions. Allowing you to evaluate your animations behavior. You can see if there actually doing what you want in real time.

When you stop the video to make adjustments.In PP, the screen comes back into 100% resolution. So editing changes remains spot on accurate. 


With 18 tracks.
 Cut, edits and animations. In most cases, you don't stand a snowballs chance of achieving smooth timeline playback in Camtasia 9.
 
In Premiere Pro you pre-render portions, or all of the timeline for smooth playback.
That's what's required when your computer needs to process so much information that fast.

When and where it's necessary depends upon the strength of your computer.Effects applied,etc.
One things for sure, Camtasia doesn't have any built in features to help you at this time.
 

Premiere Pro and other many other programs can create Proxy videos. Lower resolution videos you use for editing.
Thus reducing the load on the computer. The rendered video uses the original file.
PP allows switching between the Proxy video and the Original on the fly.So you can always edit a full resolution screen shot.
  
However, a lot of video editors don't offer that luxury. This can subject you to editing a video that is always out of focus.
To me, that's a less than ideal approach to editing a video and should be avoided. If your video is grainy and blurry at all times.
Applying color,contrast,and any adjustment that rely on visual clues. Well, it simply doesn't work very well.You can actually make things worse very easily.

Bottom line, your crashing problem is a "Separate Issue".

Playback is another. TechSmith could definitely make some changes to address that and need to.
Until they do, well. Your 18 track videos are destined to rarely, if ever, playback well.

Aside from actually producing the video, just to see what it looks like. I think you can forget about it. That's a bridge to far in my opinion.There are better ways to get to a preview than that.     
 
Regards,Joe