Offline Unable to retrieve tutorials after update

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  • Question
  • Updated 12 months ago
  • (Edited)
Hello everyone,

I just installed an update to my Camtasia 2018 on an iMac.

Since the update I get this brief error message from Camtasia

"Offline - Unable to retrieve tutorials."

This displays for a few seconds then the tutorials are displayed.

Might this problem be because I was running Adobe Illustrator in the background while I was updating?  And most importantly, is there a way to correct this issue.

In addition, I would like to know if I am able to share my Camtasia and Snagit files with LinkedIn.

Thank you for your help.

Photo of ELearningDesigner


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Posted 2 years ago

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Photo of armandoglagosbarba


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I have the same proble. Buy if in 4 monts has not been resolved... what can I expect. 
Photo of Dennis


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are there any News? I have the same Problem!