on a Mac, SnagIt v2018 is very, very slow

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  • Updated 2 weeks ago
It takes so long to get the capture windows up, so lang that I was amazed when it suddenly opens 2-4 min after and I have already been using the standard capture on Mac (shift-cmd-4).
I few days ago I was using it heavy without any problems (I'm runing Mojave). 
It in general a fine tool but, but to much must have been added on it's shoulders(?).
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bent.egebart

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Posted 2 weeks ago

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Luke Griffioen, Employee

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Hi,

Sorry about the slowness! We've seen occasional issues where it may take a few seconds to load but it should definitely not be taking minutes. Here are a few things you can try to improve this:

1. Restart Snagit and Snagit helper
2. Reboot your computer
3. Contact our Tech Support team, the should be able to help in case steps 1 and 2 don't fix it.
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SactoBob

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Also, do not shut down the Mac every time you are done with it. The UNIX underpinning does lots of housekeeping things during sleep times. Do like many large installations do which is to let PCs and Macs run 24/7 and, if there are separate monitors, power down the monitor only. And reboot the machine weekly. If that is not feasible, let it sleep overnight one day a week.

Speaking as an old hand with IT help, I can tell you that there is a strong correlation between constant shutting down/rebooting AND minor troubles like slowness, lagging, etc... Just saying!