Only black and white image after saving captured color photo in .jpeg format

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  • Updated 8 months ago
My images that are captured in color from the screen become black and white images when I save them as .jpeg format. It doesn't happen when I save the image in .bmp or .pdf. In these saved format do I keep the colors. This happen after I upgradet from 19 to 20.
I am using === Snagit 2020.0.0.4460 [enu] Diagnostics ===System Information:
Virtualization: None - Windows 10.0 Build 18362 
Photo of Svein Georg Asak

Svein Georg Asak

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Posted 8 months ago

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Photo of LateralNw


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You may have already tried what has been suggested here but just to make sure here's the link.
It may be a glitch in snagit.