Only black and white image after saving captured color photo in .jpeg format

  • 1
  • Question
  • Updated 1 month ago
My images that are captured in color from the screen become black and white images when I save them as .jpeg format. It doesn't happen when I save the image in .bmp or .pdf. In these saved format do I keep the colors. This happen after I upgradet from 19 to 20.
I am using === Snagit 2020.0.0.4460 [enu] Diagnostics ===System Information:
Virtualization: None - Windows 10.0 Build 18362 
Photo of Svein Georg Asak

Svein Georg Asak

  • 1 Post
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of damianrx

damianrx

  • 112 Posts
  • 29 Reply Likes
You may have already tried what has been suggested here but just to make sure here's the link.
It may be a glitch in snagit.

https://feedback.techsmith.com/techsm...

Cheers