Only software I know that makes you pay for updates, True ?

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  • Updated 6 years ago
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I was offered an update for Snagit 12 for $24.95.  Went all the way to checkout and it asked if I want a year of updates for $12.95, both MINOR and major !  Hard to believe they are charging to fix their bugs.  I can see charging for a release from 12 to 13, but a bug fix update ?  So in a week my software might be useless unless I add the $12.95 option I figure. Come on !
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Posted 6 years ago

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Jason Eagleston, Employee

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Hi JohnnyZ, 

Sorry for the confusion the upgrade options.

If you purchase the Snagit 12 upgrade for $24.95, you will receive all minor and maintenance updates for version 12 free of charge (12.1, 12.1.1, 12.2, etc.). 

The option to add maintenance (additional $12.95) would mean that if version 13 were to be released within the date range of your maintenance agreement, you would not need to pay for the major upgrade. 

I agree that our mention of minor updates being free is confusing, I will check with our sales team to better understand this and make it clearer moving forward.

Please let me know if you have any questions.



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Rick Stone

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LOL, so in essence one could think of it as an "upgrade gamble". If a new major version appears, you win. If not, house wins. ;)

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