option to share camtasia video to TechSmith Relay not available

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  • Updated 2 months ago
I would like to be able to share a completed Camtasia video to TechSmith Relay but I don't have that option from the Share menu.  I have seen numerous examples in videos on the TechSmith site and training videos on LinkedIn Learning that show that option.

I have an active TechSmith Relay account.

Is there a way to activate that option?  Right now, I share the video to my local computer and then go to TechSmith Relay and upload it.

Thanks in advance for your info and stay safe out there!
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tim.gill

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  • mildly frustrated

Posted 3 months ago

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Josh Holnagel, Employee

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Hi Tim,

Thank you for reaching out. I think I can help.

Currently, sharing directly to Relay from Camtasia requires the installation of a plugin, so that Camtasia knows which Relay site to send the video to. The only way to get this plugin is to install the TechSmith Relay Classic Recorder. Here's how to do that: https://www.techsmith.com/tutorial-techsmith-relay-downloading-installing-recorder.html

After installing the Classic Recorder and restarting Camtasia, you should see Relay as an option in the Share menu.

We're working on requiring less steps to make this happen in the future, but please try the above and report back, will you?

Thanks for using Relay!
-Josh
TechSmith Relay Customer Success
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tim.gill

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Thanks, Josh.  That worked as advertised (by you!).  I followed your directions and now TechSmith Relay is a share option in Camtasia.
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Josh Holnagel, Employee

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That's great to hear, Tim. Glad I could help.

-Josh