Orange vertical lines now appearing after Camtasia upgrade on Mac

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  • Updated 3 weeks ago
Recently upgraded to Mac OsX 10.15.1 Catalina.  Made the required change to allow SnagIt 2018 to capture screen recording.
The only problem now is I have two vertical orange lines on the left and right side of the screen when I try to capture a video.
I've never seen these before.
Any suggestions how to remove these.  They appear on the video capture.
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nigelday

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  • Confused

Posted 3 months ago

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nigelday

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Update:  The lines are still on my screen when I quit SnagIt and all other applications.
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Paul Middlin, Employee

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That's... super weird.
To make sure Snagit is good and closed, open Activity Monitor and search in the box in the upper right for 'snagit'. Kill off anything there.
Or, just, reboot.
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nigelday

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Thanks for the suggestion. The lines do disappear when SnagIt is fully closed. The problem is the lines are recorded on the captured video.
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Paul Middlin, Employee

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but are they gone now? That is, was it a one-time occurrence or do they show up and get stuck every time you record now?
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Luke Griffioen, Employee

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Hi,

This is a new issue with Snagit and Catalina. It currently only affects Snagit 2018 and earlier, versions 2019 and 2020 do not have this problem. I don't have a timeline for the fix, but you could use the trial version of 2020 in the mean time. https://www.techsmith.com/download/snagit/
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nigelday

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Thanks. At least it is a ‘known issue’.
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davidrawlings.uk

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Hi, I'm on Snagit 2020 and I have the same problem: https://www.screencast.com/t/pILWCNtD6a
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Luke Griffioen, Employee

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Hi,

I'm guessing you're seeing this with pano and not video? We should have an update out soon for that issue.
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Luke Griffioen, Employee

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Hi,

We have a 2020.1.1 update available that should fix this issue for panoramic captures.
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colinblake

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I am also seeing these orange lines during video recording with Snagit 2020.  Here is a still image from that video:


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Luke Griffioen, Employee

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Hi,

What version of 2020 are you running? The orange lines should all be fixed in 2020.1.1, if not, please let us know.
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colinblake

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I just updated--I was a little behind.  It does indeed look to be fixed.  Thanks!