Password Reset Inop

  • 1
  • Problem
  • Updated 1 year ago
The password reset tool is in an endless loop of emails being sent but no way to actually update the password. Clicking on the link to update sends another email to update and so on.
Photo of Jeff


  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1912 Posts
  • 378 Reply Likes
Hi Jeff,

I just double-checked this with my own account and it seems to be working as expected for me. When you see clicking the link to update sends another email what do you mean? Are you seeing a screen that says, "Request a new reset password link?"  If so, it's because the links in the reset password emails are not valid forever. They expire after some time (about a day I believe) as a security measure. Also, the link is only valid one time, so if you have triggered multiple emails, only the most recent link is the one that will work.