Please don't treat me like I'm stupid

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  • Idea
  • Updated 3 years ago

I know there are people that really like tutorials for a software. But please don't make me feel stupid.

Ask me on first launch "Do you want to get to know this software?" -> If I opt out, I don't want to see a tutorial of every new feature that I've known and used for several versions; and most of all, that Info button on the top right was very annoying and is in my opinion a useless feature.

In summary: Do not annoy experienced users with babysitting features. Thank you for considering my feedback.

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nodisplaynameplease

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  • annoyed

Posted 3 years ago

  • 1
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Rick Grunwald

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That is not treating anyone as stupid. It is there for those who need it. I have been using snagit for years but with v13 I have gone to a couple of tutorials as things have changed
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Andrea Perry, User Assistance

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Official Response
I'm part of the team that works on the Snagit user onboarding, and I wanted to tell you that this feedback is really valuable, so thanks for sharing your frustration with us. We are hoping to make the in-product help smarter so that we're not serving up basic tutorials to experienced users like yourself. Other than this point of frustration, I hope you're enjoying the new version!
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Mary Wilken-Myers

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Andrea, that was really nice, I sure hope the original poster saw your response? :)'
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nodisplaynameplease

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Hi all,

yes, other than that the new version adresses a few issues that were frustrating in the past. So far, working with it was quite enjoyable.

If only it asked right at the beginning "Do you want to see tutorials?" or something like that... It's just the blinking buttons and similar that are very annoying. I am well aware that help and tutorials are useful to have and many users like/need that. Only for experienced users, also e.g. when reinstalling on a new computer, they only slow down the setup. Which is why a simple question that disables all the help-popups, blinking buttons, description boxes etc will help to prevent such frustration.

Although I have to say, there is software that is worse. Your tutorials have, thankfully, a functioning "Leave me alone" function and do not force you to mindlessly click through a batch of totorial windows...

Hope this clarifies!

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Rick Grunwald

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I have been with Snagit since version 3 or 4 and still will use tutorials for some of the updated features. I agree the prompts are annoying but after you click through them, they are gone until the next time you reinstall. I suppose they could an alternate install choice
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Bob Lewis

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I am glad there are tutorials for this version 13. It is the Most Difficult version to use right out of the box, so-to-speek, since I started with Snagit many years ago. If this was the first version I encountered in my research years ago, I would Not have continued to pay for new upgrades.
I only hope that TechSmith listens to how many users reverted back to the version 12 interface. I hope they will make it an option to choose that interface with the Newly added functions.
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Rick Grunwald

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I have to add though, people bitched rivers about version 12 when it came out including me. There were a lot of things broken and they are starting to get fixed in v13. 13 has bugs but the main complaints are the change to the interface and having to learn to do things a different way
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Bob Lewis

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I agree, Rick. Maybe they should have just fixed what was broken, not working, and not made such a radical change to the UI. 
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jimmygary

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Those tutorials should be catagorized. One for newbies, one for expierenced. Just that simple.
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Robert R., Online Community Admin

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Hi and thanks for submitting your idea/feedback/feature request!

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