Please reply to my email. If v12 doesn't allow text capture I'd prefer a refund - will find another product (I JUST bought it)

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Photo of steve


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Posted 4 years ago

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Photo of Fred Grover

Fred Grover, Champion

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Steve unfortunately Text Capture is not supported. But if you are wanting a refund then it would be better to contact TechSmith Support as this is just a user to user forum and you may have better luck contacting them during regular business hours. I have provided the link below for doing so if you need too. Hate to see you not use SnagIt over that one feature but I know it does come in handy for a lot of users.

As far as your other post where you were asking about the following below:

Older versions did an auto capture as soon as you stopped dragging - no need to click a capture button. Is this possible with version 12?"

I have not found a setting to accomplish this when taking an All In One Image Capture. The screen has always came up for me to show if I want to take a capture or a video.

I know these are not the things you probably wanted to hear and I have some things I would like to see back like they had in old versions too. I guess I have learned to adapt and except that it is not there and move on as SnagIt is my number one screen capture software for images and some short videos. Anyway that link to support is below.

TechSmith Support Information

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Thanks for posting and I hope you reconsider but understand where you are coming from. Have a great day/night.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Steve,
I'm sorry you are not happy with your purchase.

Please see this webpage for information on refunds:

User Assistance

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