Please help me make Camtasia 8 work!

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  • Updated 8 years ago
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I am having no end of problems with Camtasia 8. It is hanging very often. I could not render a very simple project last night - 4 times it crashed after rendering 60% of the way through. Last week it crashed playing the project at when it reached a music track that it played perfectly at a different place in the video. Thank goodness I didn't uninstall Camtasia 7 so I could still deliver to my customer last night! Please can someone tell me how to make Camtasia 8 work properly?
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Anne Howie

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  • frustrated

Posted 8 years ago

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Anne Howie

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PS That's 2 out of 2 projects that haven't been able to be finished in 8. No problems in 7.
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kayakman, Champion

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Anne, could you do a screencast of what you're doing that shows what causes the crash?

More details about your system and the project specifics would help.
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Anne Howie

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Hi,
Thanks for replying.
I am using Windows 7 Home Premium 6.1
AMD Vision Control Graphics Card

I made a powerpoint presentation and recorded it playing, with me providing audio through my headset.

I made one small cut in a place where I made a mistake and added in one call out.

The presentation was approx 35 mins.

It failed at around 60% each time.

I got a C++ runtime error.

When I rendered in Camtasia 7 it worked no problems, first time.

I can do a screencast - but what do you mean? Do you want me to attempt to render again and record my screen as I do it? I can do that and load it into screencast?
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Anne Howie

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So I have made a recording of me trying to render the project. It is capture-1 and once I set up the rendering I come in again at 21 mins to talk after it has failed.

After I stopped the recording a couple of other things happened on the screen so I put those in capture-2.

I tried to upload to screencast but needed the uploader, and it failed to install. I have put my error message for that in the folder as well.

All files are in dropbox as I could not put the big one in screencast without the uploader.

https://www.dropbox.com/sh/raj0ebkxrj...
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Anne Howie

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I have loaded full system details into dropbox - dxdiag.txt
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kayakman, Champion

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Anne, thanks for doing the camrecs and txt file.

I've reviewed the clips; the failure occures at 64.3%; this looks like it is at or just past the place you made the cut you mentioned.

I note that you are also recording system audio; you seem to be using a mic; you might turn off system audio as it seems redundent; you can also delete those clips from the original project.

The capture-1 indicates something has been applied [zoom pan, ?] under the PPT section; what was it?

You system seems OK; it is much more advanced than the one I use; it seems that you have aero turned off?

Do you still have the original recording? A couple of things to try ...

Remake project without the cut [as a test]; render it locally [not to screencast] as a flash embedded in HTML; does that work?

If it does, then, back in remade project, delete the object under the PPT stuff; redo the cut; render locally again; work?

Most of the run time errors I've seen are related to memory getting maxed out; mine usually come during editing. Perhaps watch using Task Manager? Although with 4 GB, memory should not be an issue.

Let us know.
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roozmarry871

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hmmm.... nice kayakman...
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Jacob Anderson, Employee

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Hi Anne,
I am sorry that you are having so many issues.

If you continue to have trouble, please submit a question for our TechSupport staff at http://support.techsmith.com and we'll be happy to help you out.

It would be useful to include the things that Kayakman asked for in your ticket, as we will most likely ask for them as well.
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Anne Howie

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Thanks so much for your suggestions Kayakman - even more now that I realise you aren't a member of Techsmith support!

I really appreciate your time.

I will have a go at the things you suggest later on and let you know how it goes.

I probably should have gone straight to support - but found this place first!
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kayakman, Champion

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Anne, you're most welcome; just interested in helping if possible; hope your issues get resolved ...

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