Pointer/ cursor

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  • Updated 3 years ago
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When selecting a function in SnagIt (version 9) the pointer changes into a form which represents the function selected.
So far, so good. How does one succeeds in disabling that selected function and get back to the standard (selection) arrow for the pointer?
Thank you for your answer.
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Jack Bibo

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  • frustrated

Posted 8 years ago

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Jason Eagleston, Employee

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Hi Jack,

Thanks for the question. In order to move back to the "Selection" tool, choose this button in the ribbon under the "Draw" tab: http://screencast.com/t/OEP7nCx8P

I hope this helps out :)

Jason
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Francisco Alvarado

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In Snagit editor, when I select a draw tool from the ribbon, like the text tool, the cursor changes shape and when I click on the image, it inserts a text, that's fine, but I cannot get it back to the default function/shape to select other region and anywhere I click it inserts a text box again. How can I cancel this?

This reply was created from a merged topic originally titled
Can't cancell inserting draw tools.
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Jack Bibo

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Unfortunately this doesn't work, the pointer stays fixed on the selected function and won't change back to the default function/shape.
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Wendy Duncan

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Jack, did anyone ever give you a solution? I don't see one here.
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Jason Eagleston, Employee

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Hi Jack,

One possibility is that there isn't a selection shape chosen as seen here: http://screencast.com/t/XDT2lDVlzpW

After you have selected the selection tool, try choosing one of the selection shapes and drawing a selection on your capture.

Thanks,

Jason
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Jack Bibo

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Hello Jason,
We are one year further in time and I'm still not capable of moving back to the "selection tool" (as you named it). I cannot believe "I just have to live with it". Any suggestions left? I'm using SnagIt version 11.
Thanks a lot.
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Susan M. Merlo

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I have the same problem and am really frustrated. I've had Snag-it for several years now, but never get to use it because it's so frustrating. I use it maybe every 8 mos or so, then get ticked off and don't touch it for another 8 months. Such a shame :/
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Snagit Hater

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I have exactly the same problem. SO glad i stole this program, it doesn't deserve a cent. Will NEVER buy it after this.
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Snagit Hater

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Could not agree more. SO glad I didn't pay for this program, and after this, I never will. 
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Kelly Zierolf-Fletcher

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I am in the same boat, it is extremely frustrating!
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Jeffery Hall

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Seems after all this time they still haven't fixed this stuff.

I am having just the opposite issue. I can't get the choose tool icon. Mine just stays in the four arrow mover icon no matter what and unfortunately I paid the $.  >: (

(Edited)
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Bruce Knorr

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I seem to be having the same issue. I want to circle an item in the screen shot and then point to the circle with an arrow. I can draw the arrow, re-size, and rotate just fine using the sizing handles (and the "quad" directional mouse pointer). But after I draw a circle, I get no sizing handles. The circle is unclickable/unselectable. I want to turn on the pointer/cursor so that I can select the circle and manipulate it. Using Jason's method above does not help.
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Cheri Dennison

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I have the same general problem. I don't think Jason understands the question...

Example:
1. I select an area of the canvas using the Selection tool.
2. Now I want to move that selected area somewhere else on the canvas.
BUT, the cursor is still a little plus sign, indicating that the Selection tool is still selected. But I no longer want to select something on the canvas, I now want to MOVE that selected thing, so I need the cursor to be just a plain ol' pointer. How do I turn OFF the Selection tool (or any other drawing tool I might use) and switch the cursor BACK to just a plain ol' pointer? It might be obvious, but it sure doesn't seem like it. A usability issue, no?
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Cheri Dennison

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Actually, my little procedure above doesn't actually reflect the real problem. The real problem: How do you turn off a particular drawing tool once you're done using it and go back to having the cursor just be a plain pointer?
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beeboulder

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SnagIt 12.
The default tool when you are editing a capture is the selection tool, the little target/cross. When you finish with another tool (like the draw a shape tool), to go back to the selection tool just hit the button in the upper left of the "ribbon" that looks like a dashed square on a gray background.

Some clarification- when the cursor is outside the capture area you are editing, it turns to an arrow, so you can select menu/ribbon items. When you move the cursor inside the bounds of the captured image, the cursor turns to whatever tool you have selected on the ribbon. Initially it is the selection tool.

A short video explaining the above might be helpful.
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Bruce Knorr

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Here's a solution: Downgrade to version 10. Works great! Fortunately my company had a license key that I could apply to the 30 day trial.
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Cheri Dennison

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Hmmm. I'm using version 10... What's the secret button on the UI to change the cursor back to a pointer? It sounds like you know!!
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Bruce Knorr

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Sorry, don't know.
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G

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WOW! How in the world can this be a problem in a commercial product!!! Shame on the development team! This should be a basic feature!
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John Anderson

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Someone please answer how to get the POINTER back. Not the selection tool.
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hdykiel

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Same issue here - hope the development team fixes this soon
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John Anderson

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WOW. never mind. :P
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David Roberts

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Using SnagIt version 11 - same issue. Been a long time customer but likely removing the product. This is really insane that it takes a computer engineer 30 minutes to click everything in the entire software and no pointer can be returned to do basic editing to the functions I have already changed. What have these guys done to a great program? Seriously?
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Jason Eagleston, Employee

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Official Response
Hello Everyone,

I've created a short video which describes a few topics that may be contributing to the issues with Snagit mentioned above. I hope this helps out and please let me know if I'm still missing the root issue.

http://www.screencast.com/t/oRNwDpMy4e

Thanks,

Jason
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Cheri Dennison

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Thanks Jason for that screencast. That helped clarify something for me. I think one thing that's confusing is this inconsistency:

- If I use the selection tool (the thing that looks like a dotted-lined box), I can select an area of the canvas and then press CTRL-C and create a copy of that selected area. I can then move that copy around anywhere on the canvas. AND most importantly, after I click away from that copy and do something else, I can still come BACK to that copy and select it and manipulate it/move it around.

- If I use the selection tool to select an area of the canvas and I just move that area somewhere else on the canvas (instead of copying it first), and then click away and do something else, I CANNOT come back and select that area that I moved earlier. And per your screencast, that is by design.

Not so intuitive.
thanks!
Cheri
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Marco Fais

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Wow! Is it really that difficult and uncommon? I don't think so. What users need is a cursor for the mouse that has to be the default pointer. When this pointer is used to click on objects or elements, being callouts, shapes etc, those shapes become active.
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Michael Wiggington

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This is the craziest thing I have seen in 40 years of computing.  This should be as basic as the "save" command.  Anyone know of another product that functions like SnagIt - except better?
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Deborah McFarland

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Hyper-snap
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Francisco Alvarado

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I upgraded to version 12 and it seems to have the same problem!
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Deborah McFarland

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I'm having the same problem. Here it is about as simple as I can make it...I DRAW a square around something on the screen capture. Then I do some other things and decide that I don't like the size of the square I drew. I CANNOT resize the square or delete the square. Why? BECAUSE I HAVE NO POINTER TOOL!!!!!
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Snagit Hater

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SNAGIT IS FUNDAMENTALLY FLAWED!!! 

As such it has become an almost useless program. The simplest things that I used to do in paint are effectively disabled. This company should be embarrassed of itself. I can't even deselect a picture I snagged, I can't put words in, I can't draw arrows, I can't draw lines or cut pieces out or ANYTHING. I CAN DO NOTHING! 

I eagerly await the news that TechSmith has gone bankrupt.
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theresa.schultheis1

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I am in the same boat and it just started happening to me after using Snag 10 for several years. I am in a crunch trying to prepare tip sheets for a software installation and I can no long select a shape and then change size, colors, opacity, etc. I simply don't understand how it went from working to broken that quickly after years of no problems. I am mad because I haven't even looked at other drawing tools because I was content with Snagit. I literally am in a bind with the new "frozen" selection tool. It is useless and shame on Snag it for not making a fix quickly for it. Theresa
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Joe Morgan

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Look at the Video Jason Eagleston Left in a response above.
It's sounds like you need to re-enable vectors. The video shows how to do it.

Regards, Joe
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theresa.schultheis1

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oh my goodness. that was the issue! and i am sure I turned the vector off. thank you and i am quite embarrassed. i was going nuts. i can finish my tip sheets. thank you. AND a big apology to Snagit folks for my stupidity. Theresa
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Aine Tierney

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Ugh!! this is weird functionality. It should work as per the video above where you just select a vector. When this issue occurs right click on the image and select 'Flatten' to get the rest of the tools to work!!
(Edited)
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jamesfgeorge

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Ugh. Jason, I know you're well-intentioned, but I just don't think you get the problem that has been reported numerous times for numerous years in this thread. Your screencast is a great example of that: it's like we asked you for a video explaining how to start a car, and you responded with something like "I've heard your complaints, and now I want to show you how to wax your car to see if that answers your question.

It's really quite simple: the question is about deselection of vector objects. Decades of software design have trained all of us to understand what a cursor tells us. If our cursor has a capital "T" and and a text box icon, it is telling us that the computer is all set to insert some graphics. Suppose I don't want to enter any text; I expect that if I click anywhere other than the object, it will be deselected. Our default expectation is that when we click off an object, an arrow cursor will appear telling us the app is waiting for you to select a function, or click and drag right to select a region, etc.

Also, god forbid that you should do a CTL-A to select all. Why? Because it's harder than hell to deselect all. Seeing a theme here? Are your developers really unable to include a new GUI item (with keyboard shortcut) to Deselect All? And if they tell you that is so, how is it that you or anyone in your company's Quality Control just accepts that and moves on? Really? Really?
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Kelly Mullins, TechSmith Employee & Helper

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Hi jamesfgeorge,

I'm so sorry for your frustration. I will send your feedback on to the Snagit team to see if this option can be added to their backlog. I can't promise anything other than I will let them know about this request.

A while ago we implemented the ability to click on the outside of the canvas as the deselect "workflow" and that is just what I automatically do now. However, I think this might not be well known to people and it might not be documented anywhere.

Do you think this will work for you right now with your particular process or workflow? Would you give this a try and see if it works for you?

So, if you right-click the canvas and choose Select All, or Select all Objects, or do <Ctrl+A>, to deselect all that was selected, click on any of the area outside the canvas and that will deselect everything.

Again I apologize and I hope this helps.

Kelly
User Assistance
TechSmith
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jamesfgeorge

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Kelly,

Thanks for your quick response. I will try the actions you have recommended. Unlike some of the other replies upthread, I use a licensed copy of SnagIt, and use the product almost daily. I like what it does, and 75% of the time, it just works the way it should. That other 25% can be a real time-wasting exercise of frustration. But the fact that you are willing to pass this on to the Snagit team is something I appreciate very much.
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f_reed

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OK, here is an attempt to clarify - again - what the issue seems to be.  This is a hypothetical example.  I have a canvas.  I copy several captures (images) onto that canvas, and then I make, say, arrows pointing from one to the other, followed by a couple of text boxes with text, then more arrows, and THEN I want to move one of the images I copied onto the canvas at the beginning, but my cursor will NOT change from whatever it is set to at that point - i.e., I cannot select the object to move it.  Here is my question:  What happens during the adding of image 1, image 2, image 3, arrow 1, arrow 2, text box 1, text box 2, etc., that makes it impossible to go back and move image 1 (or 2 or 3, etc.) afterwards?????     I understand the lack of a common language to describe these operations makes it very confusing to try to understand even what the problem is, but so many people have expressed this in so many ways that it must be something technical that is preventing being able to move one item on a canvas. I too am a licensed user and love the product but this is beyond frustrating.
(Edited)
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Joe Morgan

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f_reed

As long as you are not flattening your images? What's probably happening to you is this.

As you add images, arrows etc. to the canvas. They are applied as separate layers. The first image can get buried under an Text Box "As an example" See Image Below, Click to Enlarge.

This is an extreme example. The image of the woman below is smaller than the highlighted text box. So you can no longer select her to move her.

You need to right click the text box and send it to the back of the stacking order. As shown in the image. This will allow you to grab the image of the girl and move her.

Sometimes layers only overlap each other  partially and you can still select them by clicking further away from the overlying image. If SnagIt would adopt a layers panel the process would be much smoother. The layers can become more difficult to isolate when adding several image in close proximity of each other.  

 Hope this helps, Regards, Joe

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f_reed

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Thank you, Joe.  I very much appreciate your answer.  I can't exactly duplicate my problem, now, so I don't know if that is what I inadvertently did.  I ended up flattening everything and then cutting pieces out, pasting in new ones, erasing areas, retyping new text on top of that - chaotic solution.  I will try to keep my wits about me next time I create a complicated thing.  I didn't know about right-clicking to send to back, thank you for that.
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Joseph Hutchinson

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Hi:
I've looked at a few of these replies, but what I want is a tool that moves any object that has been created, as in the photoshop move tool:


I suspect that the problem is that Snagit doesn't have layers that such a tool could select any object that has been created in a single image, e.g. use the move tool to select an arrow or text box that is a part of the image being edited.?
 
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
If you create your image by adding arrows, calloiuts, stamps, etc. along the way, as long as you save your image as a SNAG file, you can always come back and move those objects later.

We recommend you keep a copy of your images as SNAG files, then do a Save As to get them into the file format you need, like a PNG.

Additionally, you need to have the Vector option enabled or your lines, arrows, stamps, etc will be flattened as soon as you add them to your image/canvas.

If this doesn't answer you questions, perhaps tell us a bit more about the trouble you are having and what problem you need to solve.

Kelly
User Assistance
TechSmith
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Joseph Hutchinson

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Thanks for the quick response. I guess I was making a suggestion rather than asking a question. And your suggestion to save as a snag file was great! I didn't know that. 
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Yes, the SNAG file format is the key for being able to work with your vector objects at a later time.

Also, try this...  when you have your SNAG file open, and you need to move an object, like and arrow or stamp, just hover your cursor over that object and the handles to move it will appear. When they do, just use your cursor to grab the object and move it to where you want it.

Thanks for using Snagit!
Kelly
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Joe Morgan

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Also, all Objects and Images are in fact "Layers"

There is no layer panel in SnagIt so you need to select and stack layers differently than you do in Photoshop.
You must select them to move them Forward or Backward to change the Stacking Order.

See Image Below, Click to Enlarge

Regards, Joe