Poor Visual Quality of Screen Recording, sending to Relay

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  • Updated 7 years ago
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Poor quality recording when sent to Relay

Using Camtasia Studio 8 - then sending my video to Relay, running on a Windows PC using Windows 7. Screen resolution, 1600 x 900.

Hoping you can please help. When I do a screen recording and export to Cmatasia Relay, I get a very poor quality, the text isn't legible and image quality is pixilated. When ouputing, I'm choosing the Flash/MP4 format to do so. I've also tried saving the file as a AVI and get the same results.

I've attached an image to show the quality I get.

Are there any settings, I should be adjusting to improve the quality?

For example, when editing video in Cmtasia Studio, am I best keepingcurrent size or changing the settings of hte Editing Dimensions?

Many Thanks,

Greg
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GregW

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Posted 7 years ago

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Logan S.

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Hey Greg,

First thing I would do is when you log in, check under profile options for a profile that will work for you. Your Relay site administrator has set up different profiles I would assume, for different outputs. If you don't have anything that would work for you there, get in touch with your Relay Site Administrator.

Hope that helps!
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Walter Pelowski, Customer Solutions Engineer

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Greg,

To echo what Logan said, this the result of the scaling of the video. The quality is actually the same quality setting that you get with our other products but you are correct in that going from 1600x900 to whatever resolution you see here is going to result in a lot of shrinking of the video which reduces the ability to see the content.

Your system administrator could setup a profile that uses one of our Large (less scaling) or Original Size (no scaling) outputs to increase the resolution of the output video and thus make it more clear.



The other option is you could (if you feel comfortable doing it) scale down your own resolution before recording. With Camtasia Relay, we wanted to make the recording process really simple for the presenter so we always record full-screen rather than have the presenter worry about our technical concerns like screen-dimensions and aspect-ratios. However, when you have a large resolution (like you do) and are trying to get the content to people on various devices (maybe even mobile) that amount of video scaling is going to result in things that are difficult to read.

Please let me know if this makes sense. If not, email me back and we'll setup a time to talk it out over the phone.

Sincerely,

Walter Mitchell Pelowski
w.pelowski@techsmith.com
Customer Solutions Engineer
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GregW

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Hey everyone,

Just online to say a big thank you for your replies. They we're very helpful indeed. I reduced my reolution to 1280 x 720 and this has made a big difference. I tired experimenting with differnet resolutions, but this seems to be the best one.

Scaing was most certainly the issue. Big relief, this was all it was.

To give you the full story, I'm uploading to Camtasia Relay and then the clips are being sent onto our helix server, so videos are being compressed twice. However the quality in text is big differnece.

Many Thanks Greg
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Walter Pelowski, Customer Solutions Engineer

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Greg,

Thanks for the follow-up info. Did you happen to try Logan's suggestion and check in your profile to see what size/resolution the files were being sent to the Real Helix server? If the Helix server is transcoding the file again (which is not recommended) your admin might want to set the Camtasia Relay quality to be "Original Size"; that should result in a better quality after the transcoding by the Helix server. (Assuming the additional transcoding can't be eliminated which would be even better.)

Here are some instructions for you.

Thanks again for your kind words and feedback.

Walter
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GregW

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Hi Logan and Walter,

Yeah guys I logged into the account we have set up, and currently the output is set to Flash Large.

I think in our case, we may have to sacrifice a little quality over file size. We have members of staff recording 1 hour lectures/sessions. So keeping files to the original file size may not be feasaible.

I know we can trim and edit clips, so that is always a possiblity.

Thanks again for all of your help.

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