PowerPoint MP4 Exported videos act weird in Camtasia 9?

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Anyone else seeing strange behavior in MP4 videos Exported out of PowerPoint in Camtasia 9?


Exported out of PPT 2016 as usual. Works fine played locally (in VLC Player) and in Camtasia 8...
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Lon Naylor

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Posted 2 years ago

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Lon Naylor

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Anyone?
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Fred Grover, Champion

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Lon this is strange behavior and I did not have the same results but was wondering could it possibly be something in the Animations in PPT or anything added in CS 9 for Visual Properties etc. ? Just curious. I would contact support at TechSmith which you already know you can and have that information but here it is again anyway.

TechSmith Support

Support ticket link: https://support.techsmith.com/hc/en-us

Our Customer Service Team can be contacted by phone at:
Phone: +1.517.381.2300 ext. 636
Toll Free: 888-750-0686
(U.S. & Canada Only)
We are open Mon-Fri, 8AM-7PM Eastern Standard Time.

Like I said I did not find that happening to me. However I did just notice that when I double click the Gray area in the Italian Underpants it does not take it back to the beginning of my video like it used to. Have you had that issue or anything yet ? Thanks Lon and I hope you or TechSmith can get this figured out and you post it back here for what was causing it or the fix. Have a great day/night.
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ExpertNovice

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Have not exported PPT as you have done.  Can only agree it is an unpleasant glitch.  Perhaps you should contact tech support.

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Lon Naylor

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Thanks all. I've verified the issue with several other Camtasia users who could duplicate it using my file.

I also put in a Support Ticket with Techsmith and will post any findings.

Appreciate the input!
-Lon
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Fred Grover, Champion

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Thanks Lon and I did not have your file to try but let us know how it was fixed and what was happening. Have a great day/night. Cheers. :)
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Lon Naylor

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From Techsmith Support:

Hi Lon,

This is a known issue with MP4 files from PowerPoint. We recommend using the PPT addin to record that presentation.
https://www.techsmith.com/tutorial-camtasia-9-3-ppt-addin-toolbar.html

=========================

I have to admit that this is disappointing because there is no issue with PPT video files in CS 8.

Anyway, there you have it.


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Fred Grover, Champion

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Thanks for the update Lon and the link to the video. I however did not see in the video where it stated that is was a known issue anywhere unless I missed it. Hopefully they will get it working the way it used to in Version 8 soon. Have a great day/night. Cheers ~ Fred.
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Lon Naylor

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A workaround for this is to Save As a Windows Media Video (WMV) file from PPT instead of Exporting a MP4.

Still full HD quality but no glitching in CS 9...

- Lon