PowerPoint 2010 crashes when trying to use addin

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I run W7 64 bit. I run Office 2010 32bit. I also have installed Office 2007. When I select record addin in 2007, it works OK. When I select record in 2010, powerpoint chrashes. Can you explain this?
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Ken Hayes

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Posted 8 years ago

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Ken Hayes

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Please note that I have copied the camtasia addin to various folders in Office 12 (the 2010 version) with no sucess. It even crashes when I try and record a slide show with a blank title slde and nothing else. It is very frustrating. I know I can produce my video from the 2007 version of office but I need to understand why the 2010 version doesn't work.
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Mike Spink, TechSmith Support

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What version of Camtasia are you using? Only version 7 of Camtasia will work with Office 2010. Also, do you know if you you are running the 64 bit version of Office 2010?
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mdispensa

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Hi I'm having a problem.
I'm running XP with Powerpoint 2010 (32 bit). When I try to record the poweroint with the camtasia 7 addin it crashes powerpoint.
Thanks,
Marilyn
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swissgod123

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I run Win 7 32bit SP1, 4GB RAM, Office 2010 ProPlus 2010 SP1 and when installed your trial of camtasia w addin for powerpoint, it freezes powerpoint to open your presentation. any clues?
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Mike Spink, TechSmith Support

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Do you have this update installed from Microsoft?

http://techsmith.custhelp.com/app/ans...

Im wondering if you could be running into that?

Mike
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swissgod123

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I have the update, should i uninstall the update?
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Mike Spink, TechSmith Support

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You can do so at your own risk. It's never something we want to recommend from TechSmith as it is a security update. Our recommended workaround is to use Camtasia Recorder instead.
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Gregg Alexander, DO

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I have Camtasia 7.1.1 and recently upgraded to PowerPoint 2010. With PowerPoint 2007 before, the Camtasia add-in worked just fine. But, since the upgrade, every time I try to record via the add-in, PowerPoint crashes and restarts. I use Windows 7 Pro 32 bit. I can record when opening them separately and recording using Camtasia controls on second monitor while PowerPoint show runs on primary monitor, but would like the convenience of the add-in back. Any ideas?
Thanks,
Gregg Alexander
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Gregg Alexander, DO

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Mike - HELP! (please)
PowerPoint 2010 works just fine without Camtasia Studio 7 add-in activated. As soon as I activate the add-in, PowerPoint now opens and just freeezes. Have to open Task Manager to get it closed. If I turn add-in off and restart PowerPoint, PowerPoint works fine. (Winows 7, 32-bit, updated fully; PowerPoint 2010, updated fully; Camtasia Studio 7, most current verison)

Please...would like some help!
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Ken Hayes

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I am amazed that this problem still exists. I now have Camtasia 8.1. PowerPoint 2010 (32-bit), win 7 64bit (SP1). The add-in still freezes PP 2010. WHY! WHY! WHY!
PP 2010 has tools and techniques in it that PP 2007 does not have so I want the add-in to work for PP 2010. At the moment it only works for PP 2007, which is OK as far as it goes, but I don't get the PP 2010 exclusive bits in the video. It astonishes me that you guys don't know why this happens (as previous replies show that I am not the only one to get this problem).
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Ken Hayes

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An afterthought. Why not produce a version of the add-in exclusively for PP 2010 (32-bit) that you have tested on win 7 (64-bit) and are confident that it works?

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