Preview disappeaes when adding new video

  • 1
  • Problem
  • Updated 4 weeks ago
Hi, I'm working on a video and all of a sudden, the preview disappears and I cannot play the video when adding the final mp4 video. When I remove this video, all is fine again. Using this video in a new project works fine as well. How can I integrate this video to my current project?
Photo of Ben

Ben

  • 3 Posts
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 6787 Posts
  • 3734 Reply Likes
Where did this MP4 come from?
It sounds like there's an incompatibility issue with Camtasia.
Unfortunately, it's inconvenient. But the easiest thing to do is convert the video using a program like handbrake to a format that Camtasia can utilize. Which in this case would be no more than converting an MP4 to MP4. Using a different codec.
Bottom line, not all MP4's are created with the same codec. And Camtasia has problems with some codecs.
This may or may not be your issue? But it sounds like the most likely source of your problem.
A conversion solves the issue pretty much every time.

Regards, Joe
(Edited)
Photo of Ben

Ben

  • 3 Posts
  • 0 Reply Likes
Problem solved, now it all works fine in the preview, but once I prodiuce the video, this section is displayed as a black screen. Sound is fine. Any idea by chance what could help?
Photo of Joe Morgan

Joe Morgan

  • 6787 Posts
  • 3734 Reply Likes
Yeah, tech support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe






Photo of Ben

Ben

  • 3 Posts
  • 0 Reply Likes

That sounds reasonable. Trying out now using handbreak - will let you know. Many thanks for the swift reply!!