Preview Screen resizes in Snag it, making proper selections impossible

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When pressing the "print" key, Snagit shows a preview-full-screen schreen-shot, in which I can make my frame-selection. Not for the first time and not on the first computer, i happen to have the problem, that this preview ist being streched. Thus, I do not see the full screenshot and selecting an area becomes impossible, because the resulting frame position corresponds to he invisible real screen and not the preview I am selecting from.
Both machines run Windows 10 x64 with either Snagit 2018 or 2020. Both use multiple Monitors, consisting of a 4k and a 2k Monitor on each machine. the GPUs are from different brands (nvidia an radeon).
Please gibe me a clue!
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Posted 2 months ago

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Joe Morgan

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Are both screens set to 100% Resolution/Zoom?

Thats the popular answer around here for those running a 4K monitor. The 4K might be set to 200% to make things large enough to see.And the lower resolution monitor is set differently.

I don't know why TechSmith cannot resolve this.I've just seen it reported a lot.

I have a 2556 x 1440 and a 1920 x 1080 monitor.I don't have any issues.