PrintScreen stopped working

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  • Updated 1 month ago
I am experiencing an issue with SnagIt 10 where the print screen button stopped working. It gives an error that the hotkey is in use already. I have not installed any software nor changed any settings on my pc for nearly a year.
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brioeric

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Posted 6 years ago

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Logan S.

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Hey there, did you recently update Snagit at all? Have you connected to a new printer?
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brioeric

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No we have not run any updates or installed anything.
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jason.taylor.m

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Was this never resolved? I've seen numerous posts on Snagit v9-12 print screen hotkey not working. I believe Windows 7 is overriding the hotkey function.

And yes, Preferences > Hotkeys has been checked and the hotkey is assigned. Or in this case when testing with v12 it won't assign the hotkey stating something else is using it. The only other thing using Print Screen is the default OS Print Screen behavior.

Testing with v11 allows you to assign Print Screen and it just simply does not work. No message or anything. If you strike the Print Screen key it simply does the default OS screen capture function.
(Edited)
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DJ

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For me it specifically  doesn't work inside of Chrome.  I can click away from Chrome and hit Print Screen and capture what's visible in Chrome which kinda works, but Print Screen from within Chrome seems to not work
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tham thieu

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No we have not run any updates or installed anything.

giá kệ siêu thị thanh lý
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Hans Jørgensen

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Has it been resolved?
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pbz

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I get the same message about the Hot Key having been assigned to something else.  But I don't know how to find out what it's assigned to, since nothing was responding if I hit the Print Screen key.  
However, despite still getting that message about something else assigned to that key, I can now usually get the key to work properly, for some unknown reason.  I don't know why it's started working again, and don't know if it'll stop working again also at some point.  I would like to find out what the key is theoretically assigned to, why I'm still getting that error message.
(Edited)
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mmccormack

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Some say OneDrive has kept it for itself without even assigning it. You can see that option in the OneDrive settings (auto upload captures to One Drive I think).,Somethiogn to try is this utility to see what other hotkeys exist on your system. Mine did not show any single instance of Print Screen button in use, but all the CTRL,ALT and SHIFT combinations were.
http://www.nirsoft.net/utils/hot_keys_list.html (Nirsoft is safe and he has some KILLER utilities there)

So while it's no answer since I still dont know what *IS* holding it, windows *ISN'T* reporting it in use so why does Snagit?
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DougS

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Based on info from mmccormack I ended OneDrive and SnagIt, then re-started SnagIt.  Print screen key is working again!
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mmmwebconsulting

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I had the same problem, even though I had assigned Alt-PrtScn as the hotkey. I'm using Windows 10 and SnagIt 12. It was working okay for a while under Windows 10, then just stopped working. Yesterday I uninstalled and reinstalled, and resassigned the hotkey. I've read other reports that SnagIt wasn't remembering hotkey assignment, but I have some things I need to get done today, so won't really be playing with that until tomorrow.

I don't think I have the OneDrive app installed on this machine yet, but will investigate that.
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mmccormack

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Same here. I "answered" the OneDrive prompt and told it not assign that key to OneDrive, then SnagIt  was allowed to assign it for itself.

It was a sneaky thing done by OneDrive following Windows 10 installation and subsequent update.
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Bailey Kosky

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Still no updates arrived , and i d'ont know about that problem of print screen stopped working ,
Thanks , :)

Discover more architectural and #3D_Rendering inspirations on

http://www.thecheesyanimation.com

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cusman

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In my case using Windows 10, after enabling OneDrive and restarting, it had taken over the Print-Screen hotkey. To get it back to SnagIt (version 12), I had to go to SnagIt preferences (right click SnagIt icon in list of icons by the clock) and then use Restore Defaults on the Hotkeys tab.
(Edited)
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tammy.pesek

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This worked for me as well. Thanks!
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Enkhbilguun Erdenetsogt

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It worked... Very simple fix.

Thanks a lot Cusman.
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torbett

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worked, very frustrating. I liked older versions better than v12  ;(
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Shaik Muscat

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Thnak u Cusman.. its worked for me
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ErickMolina

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I can't even set my back to  the default (Print Screen) key. It says some other program is using. I've checked everywhere and I can't find what program that is. I have Windows 10 and I am using OneDrive but even after killing OneDrive and can't assign the hotkey. Help!
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cusman

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@ErickMolina Try going to Services and then Stop TechSmith Uploader Service first, and then hopefully you can change the hotkeys back to default. You can then re-Start the TechSmith Uploader Service.
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ErickMolina

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Thanks Cusman for your suggestion. I was able to finally set the hotkeys back to default by stopping the Dropbox service. SnagIt is back to normal using the PrintScreen key as default, and has continued to do so while Dropbox is running and after this morning's reboot.

So the culprit is Dropbox screenshots setting. The key is that after unchecking the "Share screenshot using Dropbox" box you still need to kill Dropbox completely, in order to be able to set your hotkeys in SnagIt back to default. Thanks again. 




 
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cusman

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So possible culprits are these Cloud Drive services (OneDrive, DropBox, iCloud Drive, etc) that take over the Screenshot button. Need to change setting in them to not try and save screenshots, and end them, in order to give SnagIt back the hotkeys we want to use it with.
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Rick Stone

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One would hope that the next version of SnagIt will be programmed to be aware of these services and either offer up an ability during install to disable them for you or to at least alert you to them!
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mmccormack

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While I do have my fair share of issues with Snagit - I don't think you can blame them for this one. OneDrive on W10 reserves that key combo and doesn't report it to the OS in the normal way that apps can detect. I looked at several apps that read that mapping and none reported OneDrive having possession.
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Allen Jameson

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I found this thread when my printscreen function stopped working.  This would kill my workflow, so had me pretty agitated to find a solution.  Turns out it was Dropbox for me.  I didn't even have the "save screenshot" function enabled, but turning it on and then off fixed the problem.
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paniolo

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I just ran into the same problem this morning.  However, it was not OneDrive nor Dropbox related which were the only answers I could find.  It was in fact related to the "Shutterfly Uploader" utility.  Just thought I would post this to save others time.
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Barbarasko

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Use Snipping Tool to capture screen shots

You can use Snipping Tool to capture a screen shot, or snip , of any object on your screen, and then annotate, save, or share the image.

Image Snipping Tool


You can capture any of the following types of snips:

  • Free-form Snip.   Draw a free-form shape around an object.

  • Rectangular Snip.   Drag the cursor around an object to form a rectangle.

  • Window Snip.   Select a window, such as a browser window or dialog box, that you want to capture.

  • Full-screen Snip.   Capture the entire screen.

After you capture a snip, it's automatically copied to the Clipboard and the mark-up window. From the mark-up window, you can annotate, save, or share the snip. The following procedures explain how to use Snipping Tool.

 To capture a snip
  1. Click to open Snipping Tool.

  2. Click the arrow next to the New button, select Free-form Snip , Rectangular Snip , Window Snip , or Full-screen Snip from the list, and then select the area of your screen that you want to capture.




___________________________________________________________

http://www.thecheesyanimation.com/3D-Walkthrough.html

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Joli Ballew

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Go to Preferences and change the hotkey to anything else. LIke F1. Then apply and test. Then change it back to Print Screen and it'll work.
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kandykgo

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I had a problem with the capture button and the Home key as a Hot key not working. I opened up both the Snagit2019 Editor (blue icon) and the Snagit 2019 (red icon).  

So, I went to File-->Exit Snagit Editor for the Snagit 2019 Editor (blue icon) to exit.  I did the same for the Snagit 2019 (red icon), File-->Exit TechSmith Snagit. 

Thereafter I opened up the TechSmith 2019 and clicked red the Capture button and it worked again.  I added my print screen as a Hot key again, tested and it worked fine. Problem solved.