Problem: SnagIt does not work with Catalina

  • 6
  • Problem
  • Updated 3 months ago
SnagIt Version 2019.1.6 (94046) does not work with Catalina. No matter what I do, it captures only a cleaned up desktop and nothing else. See image 
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Roland

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Posted 9 months ago

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Luke Griffioen, Employee

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Official Response
Hi,

If you're seeing a blank desktop when capturing, this is the result of a new security feature in Catalina where apps need explicit permission to capture the screen. When you take a capture with Snagit, there should be a dialog that unfortunately gets hidden (we're working to improve that) that looks something like this:


If so, then click Open System Preferences, and if you don't see this, you can just manually open system prefs. Then navigate to Security & Privacy > Privacy > Screen Recording and make sure Snagit 2019 is checked.

(Edited)