PROBLEM WITH CAMTASIA

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  • Problem
  • Updated 2 years ago
I've bought Camtasia but I'm unhappy and tired. I'm loosing a lot of time. I install camtasia and all is ok. Then I close camtasia and when I open again for the second time I always have this screenshot here attached. The only way to solve is to unistall and then install again. But I loose a lot of time.!!!!!
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Lorenzo Gnesutta

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  • frustrated

Posted 2 years ago

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Rick Stone

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Does this video help you?

http://www.robowizard.com/RoboWizard/...

Cheers... Rick :)
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Joe Morgan

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Have you submitted a ticket to tech support about this? If so what have they told you about this bug?

Regards,Joe
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ExpertNovice

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For those that continually have this issue on a Windows PC you CAN create a shortcut to avoid scrolling or using Find to get to the Value each time.  One reason not to use this method is if the Value "TimeLineHeight" were to be removed in a later update this wouldn't work and would created an unwanted entry.  Another is if you make an error you can do damage.

  • Right-click on the second 9.0.  (HKCU\Software\TechSmith\Camtasia Studio\9.0\Camtasia Studio\9.0)
  • Click Export and save to a location and with a filename you will remember
  • open the file with Notepad (be careful not to execute)
  • You will have something like the following

Windows Registry Editor Version 5.00


[HKEY_CURRENT_USER\SOFTWARE\TechSmith\Camtasia Studio\9.0\Camtasia Studio\9.0]
"ThumbnailSize"=dword:00000000
"TimeLineHeight"="800"
"TimeLineVirtualizationMode"="Media"

[HKEY_CURRENT_USER\SOFTWARE\TechSmith\Camtasia Studio\9.0\Camtasia Studio\9.0\Addins]
...

The above is a mockup!  Leave the first three lines alone.  Change the "TimeLineHeight" to an acceptable value.  Delete all other lines (before and after "TimeLineheight" and save the file.

The resulting file should have 4 lines


  • header (Windows...)
  • blank line
  • Key ([HKEY...)
  • Value ("TimeLineH....)

To use open the registry, select "File > Import", and select the file you saved.




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Rick Stone

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Another way which might be more efficient would be to just have the registry editor closed and double-click the Reg file you exported. Windows should know what you want to do with it when you double-click it. ;)

Cheers... Rick :)
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ExpertNovice

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Older versions of Windows would allow executing a .reg file.  Windows 10 and ??? do not; for security.  .REG can be associated with the registry if security is not of concern.
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Rick Stone

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Ahhh, I wasn't aware that Microsoft changed this behavior! Appreciate the heads up.
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Joe Morgan

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Has anybody tried contacting tech support?

Maybe a soultion other than a hack is available.

If not, "Why Not" and will one be forth coming. This has never happened to me. So it seems doubtful that the glitch is rooted in that registry key.

Regards,Joe
(Edited)
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Fred Grover, Champion

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I contacted support and was told to do a re-install of the full version after uninstalling but to make sure to back up any assets or things I added to the Library etc. as to not lose them. They are aware it is a bug but I cannot say when it will be fixed or a release with the fix will be available.

Another user stated that when they went to do an uninstall and just did the Repair Installation instead of full uninstall that it worked and showed back up for them. So this is an option to try or suggestions. This is for Version 9 only.

Hope this helps and have a great day/night.

Best Regards ~ Fred.
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Joe Morgan

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Thanks for responding Fred.
I just wanted to make sure it was reported and being addressed by support.

I'm glad Ricks hack is helping some people at the moment but I'm still not a fan of home brewed registry hacks.
You can discreetly or adversely change the functionality of other program features in doing so. It's much like removing a vital link from a chain at times.

Regards,Joe

  
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ExpertNovice

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Agreed on hacks.  They should never be necessary and can even be dangerous.
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Rick Stone

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HI there ExpertNovice

I too agree that in a perfect world a hack would not be necessary. And who knows, down the road we may discover something different that works to resolve the issue.

But having said that, I will say that in all my years of working with Windows and seeing warning after warning of different times I've been advised (even by TechSmith support) to make this or that change to the Windows Registry, I've personally concluded that for the largest part, these dire warnings of making backups before you make any modifications to the registry and suchlike are just along the lines of CYA more than anything else. Just so the entity advising you to make the change has attempted to protect themselves from liability should something go wrong.

I mean, sure, I get that if you choose to make modifications to areas that you aren't familiar with and if you haven't a clue what they really do, you could really muck things up. That part should be a given. But speaking from my own personal vantage point, I've never once saw anything fail so bad it required reinstalling the operating system to recover. In this particular case, we are just changing one value in a specific location. And should that cause Camtasia to fail, well, it seems to me that the worst that would happen would be that the user would just need to reinstall Camtasia to recover. ;)

Then again, as with anything else, your mileage will likely vary! LOL

Cheers all... Rick :)