Problem with new Snagit 2019

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  • Problem
  • Updated 1 day ago
  • (Edited)
My new Snagit 2019 has issues with the stamp application.
When I try to use the stamps, it always uses the last one used, and so, I have to click the new one again. Usually, it will do the same thing of continuing to use the last stamp used and having to click a second time to get the new stamp. Sometimes, it will go back to the last two or three stamps used, and of course, I have to click again on the new stamp to get it to work.

In other words, the stamp application doesn't work consistently when you click on an icon or image to stamp, it doesn't respond right away to the image clicked. Its very annoying to have to go back and forth instead of clicking on the image you want to actually use.

UPDATE: 
I have a folder with my custom stamps, I only have four, and they are made in PNG which I imported to a folder that I can access on my desktop.  It is usually one of these stamps that keeps reappearing. If I go to say business section of stamps and click on my work, I get one of my custom stamps that have been imported.  This repetition of a stamp is always from one of my four custom stamps. Why?  They are PNG, and properly imported! 

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Tony Coty

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Posted 7 days ago

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Luke Griffioen, Employee

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Hi,

Sorry about this! We haven't seen anything off with stamps, do you think you could make a quick video of what you're seeing?
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Luke Griffioen, Employee

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Thanks I see what you're saying. I'm not able to get that to happen though, I would open a ticket with our Tech Support team, so they can help figure out why it's behaving like that for you.
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Paul

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Thanks Luke, I will raise a ticket.  I thought it was the general sluggishness, and SnagIt not having time to recognise the mouse click

Just as an indicator of how flaky SnagIt has become, I have used it since 2002.  In the first 15+ years I raised zero tickets because it just worked.  In the last 11 months, roughly since the new UI was launched I have raised 20, soon to become 21  

15 years with none.  11 months with 21 - nearly 1 ticket every 2 weeks

That speaks volumes about how much the product has been degraded by a vanity makeover.  So sad.  So sad.
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Tony Coty

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I hear you Paul! I started with SnagIt 8, windows version, and was quite happy with it, and quite adapt with it. When SnagIt10 came to the scene, I stopped using snagit. Started again when I changed from Windows to Mac in 2016, and have been thoroughly disappointed in the as you say, "degrading" of the product. I've complained on Facebook and to support, and have asked them to stop upgrading and making the user interface a constant new learning curve, but I highly doubt they listen, I'm but a mere customer, what do I know?!

Another comparison I've brought to the attention of the support staff has been that I've used Photoshop for many many years, and although they have upgraded and added features, the basic tool set has remained the same, no new learning curve. Photoshop is complex enough that it doesn't need more learning curves with basic tool operation. I have suggested to SnagIt staff to consider following Photoshop's successful concept of keeping things as they are even when upgrading, but again, who am I but a mere customer giving feedback!
(Edited)
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Tony Coty

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Luke, thanks for suggesting that I go to support, I don't want to have to go through all this explanation all over again. Too much of a bureaucratic hassle. I thought talking to you was like talking to support, I guess I'm wrong. Thanks for your time1 
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Luke Griffioen, Employee

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If you call support, they can set up a screenshare so they can actually see what's going on while talking in real time. Given the nature of this problem, I think this would help get to the root of it.