Problem with profile with "Drop Shadow Edge" and clipboard and Wikipedia

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  • Updated 6 months ago
Hi, I 've got
Snagit version 11.4.3. (Build 280) on
MSW 10 Pro.

My problem is: I've got a Snagit capture profile with "drop shadow edge". When I use this profile I have immense problem to get the screenshot into wiki (confluence). It is available in the clipboard (I can paste it e.g. into the MS App Paint, then copy it again and than paste it into confluence...). But there is no way to get it directly into wiki. I tried a lot and it works without drop shadow edge and it doesn't work any more as soon as the shadow is set in the profile. Does anybody knows about a bugfix in newer versions? Or is it only a problem on my system? Thank U 4 helping me :-)
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Kerstin

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Posted 6 months ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi Kerstin,
Have you saved the image in Snagit once you apply  the drop shadow edge?
It might be in a certain state where the change of the effect is not saved to the image. So, when you copy it to the clipboard, and put it in Paint, it does have the edge component saved there.

Can you try one of two things to see if they work?
1. Right click the image after applying the shadow edge, then choose FLATTEN ALL. Then try your normal workflow.
2. Save the image, then try you normal work flow.
Let me know if either of these work, okay?

Kelly
(Edited)
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Kerstin

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Hi Kelly,

thanks for answering!
I tried No.2,and it doesn't work.  :-(
I ́m not sure what you mean with "FLATTEN ALL"... is it a menu?

Kerstin