Problem with QR code transferring video from iphone to PC

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  • Updated 2 months ago
I am on the free trial for 30 days with Camstasia. I have just recorded a 10 second video on my iphone 8 (and altered camera settings on my phone to "most compatible") but when I try to upload via the QR code, it says "unable to establish connection" - help! (both iphone and PC are on same wifi).
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carolinekorniczky

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Posted 2 months ago

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Rick Stone

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I had this happen early on when trying to do the same thing using SnagIt and my phone. I doubt it matters that my phone is Android and that SnagIt was the app. For me, the answer was to try again. Repeatedly. Eventually it connected. Since making that first connection, it's pretty stable and reliable now and seems to always connect. But the first time I tried, it was a bear for a while.
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Rick Stone

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Oh, and just to double check, you ARE attempting this after installing the Fuse app on your phone, right?
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carolinekorniczky

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Thanks. I will keep trying...(and yes, I installed the Capture as well as the Fuse app beforehand - same problem with both...) ah well...if it keeps on not working then that answers the question on whether I will extend the free trial or not!