Problem with Screencast account

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  • Problem
  • Updated 1 year ago
I have been a Jing user for years and I am a Snagit and Camtasia customer as well.

During the last couple of days when I used Jing and shared my image via Screencast the url is not working.  I tried using it in IE, FireFox, and Chrome but the it just loads endlessly and then dies.  It tells me when I login to screencast that my account is nearing its limit .  The bandwidth is zero and the storage appears to be about 90% full.  That is when I tried looking at one of my older images that I had stored.  I could still see the image in the thumbnail but it cannot be viewed.

This caused me to think it was Jing so I uninstalled and re-installed but the same thing.

So I re-installed my SnagIt and setup it to use a secondary account with zero usage for bandwidth and storage.  I snagged a screen and shared it.  I could see the image using the screencast page.  I tried loading the image by clicking View but it would not load.  I then tried the URL on IE, Firefox and Chrome but it just loads for quite a bit of time and then dies.

I was ready to pull out my credit card and upgrade to the member level above Free but i honestly think there is a bigger issue at play here if I have space available and the image will not load.

Do you have any thoughts?

Buddy
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Buddy

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Posted 1 year ago

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Buddy

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Really?  So no one from Techsmith works the forum.