Problem with the set up of Camtasia

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  • Updated 2 years ago
I have downloaded the file but whenever I try to open it, I get a pop up saying that Camtasia 9 requires a 64-bit operating system. Installation cannot continue. How do I fix this?
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101560071

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Posted 2 years ago

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Rick Stone

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Unfortunately, you have no choice but to abandon any notion of installing it on this machine or to upgrade your operating system to 64 bit. And that may require new hardware.

Cheers... Rick :)
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Joe Morgan

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Camtasia 8 runs on 32 bit operating systems.
You can download Camtasia 8 and install it as a trial version from here.https://www.techsmith.com/download/oldversions

If you like the program. You can purchase Camtasia 8. What you would do is purchase Camtasia 9.
Camtasia 9's activation key, will activate Camtasia 8.

Camtasia 8 is no longer officially supported by TechSmith. This means there will be no more product updates. Free Tech support is not available "Officially". However, their pretty flexible. If you contact them,  they may offer you support anyway.

In the future, when you upgrade your computer to a 64bit operating system.
You can install Camtasia 9 on that computer.Camtasia keys never expire and are valid for a lifetime.

Regards,Joe
(Edited)
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Josh Holnagel, Employee

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Joe and Rick,

Thanks for jumping in here and helping out. Everything you said is true, with one exception. TechSmith continues to offer free tech support for both the current major versions of our software and the previous major version as well. For example, in this case, we will support both Camtasia (Windows) version 8 and 9. https://support.techsmith.com/hc/en-u...

-Josh
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Joe Morgan

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Thanks Josh,
Good to know. It looks like this must be an updated policy to me?
Last Updated:December 12, 2016 14:22

The way I remember it.When a Major release became available, the previous one was no longer supported. 

Regards,Joe
(Edited)
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Josh Holnagel, Employee

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Well, it depends on what you mean by "supported". You're correct in that we do not plan on releasing any updated builds of the previous versions (bug fixes, improvements, etc.). However, in my five years at TechSmith, we've always offered tech support for one version back, as well as continued to keep up the tutorials and documentation for the previous version as well.
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Joe Morgan

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Okay, thanks.
I've seen a lot of posts that led me to believe that tech support was yanked after a Major release.
I know better now, and what to post in the future.

Regards,Joe
(Edited)