Camtasia Studio 8: Problem opening older project

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I made a copy of an existing project and tried to open it. When I do, it gives me the information about the program making a copy for backup etc and I click OK. I then get a message that says

Unable to upgrade project. To upgrade a project, a backup file must first be created. Please try again and choose a different name and location for the backup project file.

But I've not gone through any dialog box that would offer me any choices.

Suggestions?
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tucsonjhall

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Posted 8 years ago

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987ray

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In case you have just joined. No fix released as yet. Techsmith are working on it. And older projects do not open for what appears a range of different reasons. But its one big headache for a lot of people.

sorted. !! fixed
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Laura Otto-Salaj

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CS8 locks up when trying to convert old camproj files. After shutting down a bunch of random processes using Task Manager, I was able to get one file to convert, but am having this issue continually when trying to work with files saved using CS7 in CS8... Suggestions? Obviously something is getting in the way, but I would really like to work with this without having this lock up every time.

This reply was created from a merged topic originally titled
CS8 locks up each time I select a proj file for conversion from CS7.
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kayakman, Champion

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I share everyone's frustration re converting CS7 projects; I'm currently running thru a collection of 1,000 legacy CS7 archives, upgrading them to CS8. At this point, most have upgraded [one way or the other]; a few haven't; the few that would not upgrade, I just rebuilt natively in CS8 using original clips from the archive.

My suggestions, after hundreds of conversions [so far] on my 2 GB Vista 32 PC, for a best out come ...

Close all other apps; the conversion process uses lots of RAM

Start with an archive of a CS7 project [zip or Libzip; most of my CS7 legacy projects are Libzips]

With CS8 open, and the correct tab selected [clip bin for zips, Library tab for libzips], drag/drop the archive onto correct tab's UI to start the upgrade [I've found that dropping libzip onto clip bin or double clicking the file to start conversion, increases chance that upgrade will fail; same with dropping a zip on library tab ui; not a clue why]. Upgrade process is different for zips vs. libzips; libzips do not get the backup file creation, which is irrelevent anyway]; if doing a zip, be sure option to open after import is unselected; importing a libzip does not offer the load after import option

If a libzip upgrade fails, try starting again with a CS7 zip; if a zip upgrade fails, try starting with a CS7 libzip [project sent to library then exported]

Converted projects seem much more RAM intensive than native CS8 projects; I've had many that converted OK but could not then be edited or produced [my PC is now a minimal Camtasia system] Same projects rebuilt natively behave in Editor beautifully

If CS7 project has captions, both copy all captions text, save as Notepad file, and export them as .srt; comes in handy later

FYI, my projects often have hundreds of clips, audio, hundreds or transitions, callouts; but never extended frames or zoom pans; they usually run up to 30 minutes, with archives that are 1.5 GB to 4.5 GB; biggest upgrade OK so far had 333 clips at 40 minutes run time

Upgrades go fast, but loading projects takes a long time [up to 20 minutes]; watch Task manager for CPU activity and RAM use levels; only execute 1 edit at a time; wait until complete before proceding [my best practice for all versions of CS]

My productions of converted projects are always to flash; they have mostly gone very well; results are excellent; a few converted projects would not produce; these were very large, and when loaded, took most of my RAM; got out of memory during production. For these few, I rebuilt as native CS8 and could produce

When editing a converted project, again, watch RAM use; for me, it can ramp up very fast after just a few edit moves; save, close,exit, relaunch, reloade to recover RAM; be patient after exit CS; it can take a while for RAM to fall off; relaunch after RAM had dropped fully

For me, despite these upgrade issues, CS8 is still a great advance in capabilities over CS7
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987ray

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This is not a solution its a carnival.
Make a video please, when one writes this much its dangerous for mental health.
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phil

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agreed :( it shouldn't be that big of a hassle. send us something that works please, camtasia!
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phil

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sooooo, basically you're saying there is no easy way of doing this? lol
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987ray

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http://www.techsmith.com/download/lic...

Your advice has not worked kayakman being so cautious its incredible.
Give up pretending to have a solution, make a video and show us or stop.
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kayakman, Champion

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sorry my suggestions were not helpful

I just completed a run of 10 flawless CS7 to CS8 upgrades [all CS7 libzips]

the extra effort being cautious [pre-select correct tab, close other open apps] is costing me at most 60 sec additional per project

again, regret I could not help with your issues ...
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phil

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sorry, new to camtasia, what do you mean when you say "pre-select correct tab"? i think you are referring to the clip bin and libzip from your earlier comment, but how do you know what goes into the library, and what to leave in the clip bin. are you putting every file (sound, pictures, etc) into the library? thanks
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kayakman, Champion

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the editor has separate tabs for clip bin, library, callouts, captions, transitions, etc.

the recommendations re select correct tab relates to importing a Camtasia archived project; you can export a project as a zip [see file menu], or you can send an entire project to library, then export it as a libzip [right click a library asset to see context menu]; if you have a CS7 zip archive, select the CS8 clip bin tab, then drag/drop the zip onto clip bin area, that will start the import/conversion; if you have a project archive that is a libzip file [a spectal type of Camtasia zip], pre-select the CS8 library tab, then drag/drop the libzip onto the library UI area

importing a zip archive does not add anything to library, the project is extracted to a folder location you designate; if you bring in a libzip, that project is extracted to the dedicated library folder [users normally never need to interact with the library folder itself], and the imported project [asset] will appear in the library tab listing; right click a library item to add to timeline
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987ray

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987ray 9 hours ago
http://www.techsmith.com/download/lic...

Your advice has not worked kayakman being so cautious its incredible.
Give up pretending to have a solution, make a video and show us or stop.
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987ray

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Just did the upgrade
http://www.techsmith.com/download/lic...
bit it did not help.
This matter is getting serious now.
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Dave O'Rourke, Senior Software Engineer

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The 801 release was frozen on the same day 800 was released, so it does not have fixes in it based on the feedback we've received since the 800 public release. As Kevin stated, we are actively monitoring the feedback and looking at the projects coming in through our TechSupport. There will be more fixes in the releases that follow.
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987ray

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Ok Dro.
I want to believe in you, you seem to have an intimate understanding of the frustration this causes us, from this forum a new group of pro-CS8 is forming. You will have to push it out fast, I think you know that.
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Laura Otto-Salaj

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After much effort (shutting down processes running in the background), I was able to open several files. The good news: once I had them open, CS8 was great to use, and editing went much more quickly. The bad news: I'm having the same issue opening my "newly upgraded and saved in CS8 files" as I have been with the files created using CS7. Had some success after I turned off my antivirus software (McAfee Internet Security), but that might be a red herring as I had problems later even with it turned off...
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kayakman, Champion

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Laura, glad to hear that you're able to convert projects

Are you watching memory use with Task Manager?

I've found that converted CS7 to CS8 projects use much more RAM than native CS8 projects [again, on my 2GB Vista 32 system]. Simple editing of a converted project can rapidly drain available RAM; I just save, exit, relaunch, reload to regain usable RAM

Perhaps you could provide more detail re post conversion issues you are seeing?
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Laura Otto-Salaj

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Conversion is still really iffy - much of the time, the system hangs, and Task Manager shows Idle at 99 or so, with CS at 0. I then close it, reload, and retry - sometimes it works, and sometimes not. I was using Task Manager to close proceses running in the background, but haven't been able to narrow it down yet to which ones are causing the problem... So, I wouldn't call this a success story just yet - especially since I wasn't able to load the camproj files I worked on yesterday and saved in CS8.

Am currently loading CS8 onto my other machine (Windows 7, this may not work any better) to see if I can upgrade files on this one. (I work at home and at the office). If it works on my work computer, I may just have to transport files back and forth for now.

Post conversion, I've really had no issues other than not being able to open the files I saved earlier. When I was able to do that yesterday and work in CS8, it was pretty sweet - editing went faster, I like the new configuration of the tracks. My files aren't anything special - several cuts on each, use of captions, each file around 15-20 minutes long (Master's level coursework in social work). Doing the fine editing seemed to go more quickly than in 6 or 7. Rendering, however, seemed to take just as long - 1 hour for a 15 minute video. My home computer isn't all that, though. It may be time to upgrade that as well. Kayakman, I will probably try your method when I come back from vacation in a week or so, if there isn't another solution - I'm not as savvy as others on the forum, so it will probably take me a bit to sort out how to do what you've suggested.
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Laura Otto-Salaj

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Hmph, go figure. CS8 installed fine on my work machine, and I was able to retrieve and convert several files, no problem. Am rendering now, and this seems to be going smoothly as well. My home machine is older, I might simply have to replace it to avoid such frustration. Meanwhile, it looks like doing this work at home isn't going to happen for the time being. :/
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Laura Otto-Salaj

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Oh, YAY! I've been working on my files AT HOME for the past several hours. This is due to thinking about what kayakman said about using the library and clip bins. So, I opened CS8, then dragged and dropped my file into the library - SUCCESS! The window pops up about conversion, I respond yes, and it converts like a charm. I've been able to work on several older files this morning without any further hiccups. Hope this information helps support narrow down the problem... Meanwhile, I'm a happy camper. CS8 has some great features, and my editing has gone smoothly, plus I've been able to improve my older videos for my fall course. YES! :) Thanks for the suggestion, kayakman. Note that I did not have to zip any of the files to get them to work.
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Laura Otto-Salaj

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Oh, one other thing: using the earlier method does create backup files, which need to be deleted before trying this - otherwise, error messages occur about already having a backup file in place.
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987ray

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this forum is about opening whole project with captions and all the settings. So they can be rendered in html5 for apple mobile devices and cross platform. Dragging a file into the library has not been a problem, the problem is in opening older completed whole projects. This makes CS8 bad news.
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Laura Otto-Salaj

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Yup, that's what i'm talking about. I was able to drag my entire old project into the library - from there, it converted and opened. Captions and all my settings were intact. The projects I've been working on are between 15 and 20 minutes in length, with all my bells and whistles, anyway.
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Laura Otto-Salaj

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Sorry if my language wasn't precise in my earlier post: I'm talking about camproj files, not the components (camrec and such) that go into making a camproj.
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987ray

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Oh yes, sorry, well you are referring to the wonderful anomaly, some work, some do not, that is the problem.
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Tamara Herman

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Tech Support recommended that I just finish my project in version 7... not a solution, but it might be easier than fighting with 8 until they fix the issues.
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kayakman, Champion

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Tamara, perhaps try this before you throw in the towel ...

Open project in CS7; select entire project, right click, add to Library

Right click the new library asset, export [as libzip]

open CS8, select Library tab, then drag/drop libzip onto library tab area UI

does thet work?
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Tamara Herman

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Interesting idea. I gave it a try. It doesn't work for the whole project, so I broke the project up into segments, then exported the library.

CS 8 gave me an error: "Unable to add [file name] to the library. This file may not be supported."

Only some of the library assets imported. Even on the ones that did import, the pans, zooms, transitions are all completely off. CS 8 also did something very odd with the clip groupings. So I would just have to fix or redo everything again anyway...
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kayakman, Champion

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Tamara, does your project hace camrecs on timeline?

Perhaps see my post below
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Tamara Herman

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Of course my project has camrec files on the timeline! TechSmith support said the issue with mine was JPGs, how can you say it is something else? I've reviewed your workarounds (which are cumbersome and lengthy). I've tried some of them, it doesn't work.

Like I said, this is too frustrating and too time consuming so I'm just using CS 7. I do wish I hadn't paid for the upgrade, and will be pursuing a refund for my company.
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987ray

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ditto.
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Joe Kabbes

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I was hoping to evaluate an upgrade to Camtasia 8, but all of our projects are large and do not convert. Might there be a way to extend the 30 day evaluation once this problem is corrected?
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987ray

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This is the response I got from Mike Spink, tech support after providing them my project. So it does not look like they will have a solution for a while yet.

http://techsmith.custhelp.com/app/acc...

Communication History
Response Mike Spink via Email 06/28/2012 11:04 AM
Hi Ray,

At this time we're not going to have a fix for these upgrade issues in the immediate future. Until we put out a release that fixes some of these the best solution is to finish your projects in version 7 and then start new projects in version 8.

Please let me know if you have any questions.

Kind Regards,
Mike
Senior Support Specialist.
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kayakman, Champion

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see end of this thread ...

http://feedback.techsmith.com/techsmi...

for new suggestions on workarounds
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987ray

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No kayakman, get snother job , you will have a hard time selling CS8
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K

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I did not see this thread before I started posting in another thread on the same topic....

But, there is another discussion about Camtasia 7 files not opening in Camtasia 8 in this thread:

http://feedback.techsmith.com/techsmi...

I won't re-post my thoughts in this thread - just thought I would let those of you following this thread know they are there.

As long-time customers of TechSmith... if we want to continue to use Camtasia Studio, we either need to make them feel our voice strongly enough - in which case they will fix the problem - or we need to stop using Camtasia entirely (which is very possible).

I can't believe that TechSmith's official position is: "just use Version 7 files in Version 7 and only start new projects in Version 8".

If that is real... then, Camtasia is no longer an option for me and I am moving on.

If that isn't real, they better address it real quick. It does not inspire ANY confidence that they released this product knowing about this problem.

And, don't kid yourself: TechSmith knew you couldn't open up Version 7 files in Version 8. They just didn't care.

(That is how I feel; it isn't direct knowledge, so if I am wrong, I would love to be convinced.)
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K

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FYI - If you still want to use Camtasia, the best way to get them to fix this colossal blunder is to vote with your wallet.

I encourage you to return your purchase of Camtasia 8 for a full refund. If you can't use it on your existing files, it is worthless to you anyway.

IF they fix this (and I really wonder if they will... I think if they cared, they would have made sure this worked before release just like they did in every other version)... you can always buy it again.

If enough of us cancel our orders, maybe they will suddenly "care about the issue".

Please vote by asking for a refund.

To those of you evaluating Version 8 - don't buy it!
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987ray

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agreed
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Tamara Herman

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After reading the many "workarounds" to the issue, I'm just going to use version 7, uninstall version 8, and seek a refund. This is beyond a "learning curve" for new software as the software itself is faulty.
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987ray

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agreed, I feel utterly let down by this mess.
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987ray

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Okay, I am making a video using CS8 - I will post in simple terms my findings here. It may be that I am just angry, and its hard to come back to favour. I want to believe in CS8, and the team who have made the product that we have come to love.

I will also post my video and be uncompromising in the production and neutrality that users can ask of me. If it is not a good release this will be a definitive test. Please stand by.
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987ray

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I have just completed my first video, yes it works beautifully and the engine/method is faster than 7. All we need now is to open older projects and bang! I will post to screen cast soon.
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987ray

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I have just completed my first video, yes it works beautifully and the engine/method is faster than 7. All we need now is to open older projects and bang!

http://www.screencast.com/t/KLvLxFm7Ob

and here is the same video outside of screen cast, from Moodle,
http://savethelake.com.au/mod/resourc...

This is a X platform video that plays on PC, Mac, flash and apple Ipads.
Because the neat player is included with the rendered project (on that note, the TOC could not be set to share screen as it does in this video . http://training.edumate.com.au/moodle... and it is a little 'clonky')

But it is great and it will reach thousands of clients here... I am going to support the

Cam two thumbs and two big toes up!

They have done it !

Captions work fine, just need to think different. They will refine the way the captions are created in speech to text and add a spell checker soon... but it was easier to set captions in CS8, btw, (setting captions take longer than any other aspect of production.), this video took me a few hours to make.

No big dramas in production, felt a lot like CS7.

Video is 4.15 min and 18mb

Please, lets back off and give them a chance.

update ...

Here is the latest video in X platform + apple mobile.

8 min, i am finding that as my skills adapt to the new method my time is dropping. This 8 min video went off much faster. (and I do not work for Cam)

http://www.screencast.com/t/JI5gmE58

this will be the last I post in this way, it is a method that serves our needs,

all we need to do now is convert the many existing CS7 and all will be very well.
We also only need spell checking for captions ...

Big thank you to the C team (as opposed to "Mr C"}
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Jessie O'Donnell, Influencer Relations Coordinator

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Quick update:

We are still trying to narrow down as many root causes of this problem as we can, so please continue to send your failed projects to our tech support team:
http://bit.ly/tschelp

Until we find these root causes and put out fixes, the best interim solution is to finish your Camtasia Studio 7 projects in version 7.

We really appreciate your patience, understanding and help in resolving this issue.

Jessie
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Bob Anastasi

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I have spent over 30 years in various small to mid-size software companies ($15M to $180M in revenue) -- several with software on a complexity level much higher than Camtasia -- and I find it amazing that something as critical as being able to bring project fi8les from the previous version of your software into the new software is failing on such a level... especially due to problems like clip speed being less than 100% or clips with lots of cuts.

I have run software development, product test and customer service groups at a number of different companies, and it seems like: 1) there was a very poor job of testing the conversion process with a reasonable set of "real videos" (or creating your own test cases where you push the edge conditions to see what happens), and 2) seeing as this is a major issue for a lot of people AND it is a problem that you have been aware of for at least a couple of weeks, I'm wondering why it is taking so long to get a patch released.

Since the methodology has changed so much between version 7 and version 8, using both at the same time (one for my old videos and the other for new videos) is a pain in the butt. Since about 20-25% of my current projects didn't convert, using just version 8 doesn't make sense. And I am concerned that the more video sI create in version 7, the more videos I will be stuck re-creating from scratch in version 8.

It doesn't help that there is no indication of when or if these conversion problems will ever get fixed.
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987ray

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I have just completed my first video, yes it works beautifully and the engine/method is faster than 7. All we need now is to open older projects and bang!

http://www.screencast.com/t/KLvLxFm7Ob

and here is the same video outside of screen cast, from Moodle,
http://savethelake.com.au/mod/resourc...

This is a X platform video that plays on PC, Mac, flash and apple Ipads.
Because the neat player is included with the rendered project (on that note, the TOC could not be set to share screen as it does in this video . http://training.edumate.com.au/moodle... and it is a little 'clonky')

But it is great and it will reach thousands of clients here... I am going to support the

Cam two thumbs and two big toes up!

They have done it !

Captions work fine, just need to think different. They will refine the way the captions are created in speech to text and add a spell checker soon... but it was easier to set captions in CS8, btw, (setting captions take longer than any other aspect of production.), this video took me a few hours to make.

No big dramas in production, felt a lot like CS7.

Video is 4.15 min and 18mb

Please, lets back off and give them a chance.

Fixed., I am now happy.
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Deb Reynolds

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Not sure if this is related to up-conversion from 7 to 8 or not, but I have been seeing this popup error message recently when I had not before when I attempted to import a zipped project file into Cam7:

"Error: the file [xxxx] does not contain a valid packaged project file."

and when I click OK this is immediately followed by:

"An error was encountered unpacking the project file [xxx - same path and project]

I tried opening from a flash drive on another machine, and I tried from the hard drive on two different laptops - same pattern. Both Win7 Home, 64-bit. Both HPs, Both switchable graphics, one Intel/ATI, and one Intel/Nvidia

Now, I can get around this by unzipping the project in question and opening it by opening Cam7 and choosing File - Open from the regular menu (not the Welcome window) on the projects thus far, but I thought perhaps this might shed some light on opening projects in general.

I am not sure whether the projects I am attempting to open were recorded in Cam7 or in Cam8 (as my SME tried 8, had some difficulties and was given a new recorder that he said was essentially the Cam7 recorder), but I am NOT getting a message that Cam7 can't open them once I unzip them, and since I have installed Cam8 and it has made itself the default (since it is the one that opens when I just try to open from Explorer) I DO get a message that I need to upconvert. So Cam8 obviously thinks it is looking at a Cam7 project. The Caption line certainly looks like Cam7...

Again, this is just offered for info given the situation.

Justin C already has a ticket and two sample projects re: the investigation into upconverting, one completed in Cam 7 (recorded and then speech-to-text Captions edited/Title slides added), and one recorded (to the best of my knowledge at this moment) in Cam7 and edited (speech-to-text Captioning edited, Title callouts added) in Cam8.

Cheers and good luck
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Deb Reynolds

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Update: Per my SME, he is recording in Cam7
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Deb Reynolds

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Update on the zip issue also: per my SME, he thinks he was being absent-minded and oldschool, and had reverted to using Windows for the zip versus Camtasia's onboard zip-export. He has used Camtasia for many years for his lectures.

Many sincere apologies for what seems to have been a false alarm on the zip issue. I am working remotely and it is hit-or-miss comparing notes..

Perhaps my mistake will help someone else who is new to Camtasia, as I am.
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kayakman, Champion

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I have identified another cause of CS7 projects not converting to CS8 ...

with a CS7 project made exclusively of JPG and PNG images, the import/conversion of the CS7 libzip archive failed with a runtime error

close examination of the [now in CS8 library folder, it was the project's opening in CS8 that caused the error] indicated that a number of image clips were large format [approx 5400x3300] ...

closed CS8, opened CS7, imported the libzip; then closed CS7

fix was to pull out copies of all clips [from the CS7 library subfolder] wider than 5000 pic and use Snagit to downsize them to about 3000 pic wide

I pasted these smaller size clips [same file name as originals in the CS7 library subfolder] back into the CS7 library subfolder, overwriting originals

opened CS7 again, loaded the project asset from library onto timeline

selected entire project, added it back into library [different name]

exported this new CS7 project asset as a libzip

closed CS7

opened CS8, imported the new CS7 libzip and it was converted OK

put the new CS8 library project on timeline; all was OK

Review ...

another import from CS7 to CS8 trigger involved CS7 camrecs in project; fix for me was to extract AVIs from camrecs [in CS7] and substitute the AVIs for their respective camrecs on timeline; then archive the updated CS7 project and import that into CS8 where [again, for me] the CS7 to CS8 conversion went OK
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987ray

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Make a video plz.
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Deb Reynolds

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Thanks for the flow steps, Kayakman. Much appreciated.
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kayakman, Champion

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Another CS7 to CS8 conversion failure with easy fix ...

CS7 project was in a libzip; when importing directly into CS8 received run time error

Project was made from only JPGs [none were large dimensions], transitions, 2 captions, and a text callout and hotspot at t=0, 1 wav

Opened libzip project in CS7; deleted the callouts, deleted the text callout and hotspot; zipped the project

The zipped CS7 project then imported just fine in CS8
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kayakman, Champion

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As I'm currently upgrading hundreds of CS7 legacy projects, I occasionally run into an archive [usually a libzip] that fails to initially upgrade [run time error].

Most of these events are turning out to be random failures; after a failed conversion, exit CS8, relaunch, reimport the same libzip archive = all goes OK

no pattern that I can see
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987ray

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Make a video
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Devin E.

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When opening .camproj files from version 7 in Camtasia Studio version 8 the conversion process results in the following errors:

"Unable to upgrade project
To upgrade a project, a backup file must first be created.
Please try again and choose a different name and location for the
backup project file."

And:

"The project cannot be opened.

Make sure the selected file is a valid .camproj file."

Occasionally, opening the .camproj in version 7 and saving a new copy will fix the error and the conversion will take place but other times the error persists.

This reply was created from a merged topic originally titled
Camtasia Studio 7 Conversion error to Version 8.
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K

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It gets worse...

F*** You Very Much, TechSmith!

TechSmith lied when they said you can install Camtasia 7 and Camtasia 8 on the same computer - that they don't share any files - that it is no problem to run them both or to un-install Camtasia 8.

Like others here who have massive libraries of Camtasia 7 videos that cannot open in Camtasia 8, I asked TechSmith to refund my money for Camtasia 8.

They did. I uninstalled Camtasia 8 from my computer.

Today, I needed to add make some updates to a client's video from last year. I needed to add 1 new slides from Powerpoint (I use the PowerPoint plugin to do that).

Guess what?

The PowerPoint Plugin no longer works (yes, the one I have used for years and years and years).

I started thinking that uninstalling Camtasia 8 broke it.

After trying various attempts at fixing it (none of which worked), I tried downloading and installing a trial version of Camtasia 8 to prove my theory that the uninstall of Camtasia 8 was the culprit.

Guess what?

The PowerPoint plugin suddenly worked again.

Only one problem.... Any recordings in PowerPoint now only open Camtasia 8 and start a new "video" instead of being opened in my current project in Camtasia 7.

(I am working in Camtasia 7 with an open project. PowerPoint recordings don't care - they open the closed Camtasia 8 software and start a new project.)

That is clear proof that installing Camtasia 8 WILL override files from Camtasia 7 and you will no longer have access to them.

Camtasia is forcing me to open any PowerPoint plugins in Camtasia 8 - which, is worthless to me since Camtasia 8 can not open or edit the Camtasia 7 videos I am working on.

TechSmith has now broken my PowerPoint Plugin for Camtasia 7.

(Remember, how many times their "tech support" people have said in here "it is no problem you can install Camtasia 8 and Camtasia 7 on the same computer - they don't share any files.... )

This has to be the worst ever new release of an established piece of software I have ever seen.

Total. Piece. Of. Crap.

I don't care if it works better for a brand-new video. If it can't open files from the latest version, it is worthless.

When uninstalling it, breaks your other version.... it is now not just worthless (meaning it doesn't add value) - it is actually harmful (meaning it hurts you).

I am so pissed at TechSmith.

============================================
DO NOT INSTALL CAMTASIA 8 ON YOUR COMPUTER!
============================================

| | | |
V V V V

You will not be able to open Camtasia 7 files and when you try to uninstall Camtasia 8 to get your refund, it will break Camtasia 7!

FYI - Since this debacle, I have been testing both Adobe Captivate and Articulate Storyline. I am very impressed. 10 years ago when I started using Camtasia - it was the only game in town. I got lazy and just used it for years because I knew it inside and out.

I will not be using Camtasia moving forward on new projects because I don't trust them to care about me and my business at all. They completely screwed all of us who have real businesses that depend on being able to open and edit a project for a client several years later.

They made a decision that Camtasia 8 did not need to open files from Camtasia 7. This is not a "edge case" scenario that they "missed" in testing (what a lot of crap that explanation was). If it was an "edge case", it wouldn't happen on every video.

They thought they had a fancy new codec that was so cool - so much better than what they had before - no one would care that it wouldn't work with any projects from before.

But, I need to keep supporting the clients who I made videos for in the past. I need to be able to edit or update them. I need to be able to create a new one that has the same exact look so it fits in the series.

And, I REALLY need the software I have already paid for - Camtasia 7 - to be able to keep working with all the videos made it to support all those past projects.

Now, they can't even keep Camtasia 7 from breaking if you try their Camtasia 8?

Camtasia 8 broke my Camtasia 7.

Got an answer for that TechSmith?
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Jess Wilkinson

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I have same experience and it took days of testing & re installing power point & cam 7 stuff to fix. Result, I will not install cam 8 until I hear this issue is fixed and tested including cam 8 - > cam 7 uninstall with power point works flawlessly. Days of wasted troubleshooting.

Sounde like we need to look at Adobe too. Thx @987ray
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jramos077

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YES CAM 8 SUCKS..i had camtasia 7, which was an upgrade form several versions, prior to 8.03, and it worked fine, it respected my KEY, ( i paid for camtasia), but when i upgraded to ver 8.04, i lost my KEY, and i have no way to use it anymore, When i requested for the new key, they said i MUST BUY CAMTASIA AGAIN. I`D NEVER INSTALL T AGAIN, ALL MY WORK IS LOST....
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987ray

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Yes, that is because 8 and up are new and 7 is out. Grow up dude. If you are serious about making training video and serious income, then adapt. CS8.4 is the best out there, research it !!
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jramos077

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YES, BUT AUTOCAD 9 IS VERY, VERY OLD, AND AUTOCAD 2013 IS THE TOP OF THE NEW...AND YOU STILL CAN OPEN THE AUTOCAD 9 FILES IN AUTOCAD 2013...THAT IS GROW, THE CAMSTASIA IS BOTHER THE PEOPLE WHO TRUSTED THEM....
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987ray

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Because they have not reworked Autocad, it uses the same engine, do not classify CS8 which moved to html5, its a completely different situation from the CS8 upgrade. I think you will need to pull your head in and download to be smiling again, friend, you better quit now with the posts till you upgrade. R