Camtasia Studio 8: Problem opening older project

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  • Updated 4 years ago
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I made a copy of an existing project and tried to open it. When I do, it gives me the information about the program making a copy for backup etc and I click OK. I then get a message that says

Unable to upgrade project. To upgrade a project, a backup file must first be created. Please try again and choose a different name and location for the backup project file.

But I've not gone through any dialog box that would offer me any choices.

Suggestions?
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tucsonjhall

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Posted 7 years ago

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Pushpa Neppala

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I'm running version 8.0.4 and I'm experiencing the same problem. I get the dialog boxes to find the missing source files, but after selecting all of those I get the same error message that says

Unable to upgrade project. To upgrade a project, a backup file must first be created. Please try again and choose a different name and location for the backup project file.

Any ideas?
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Dave O'Rourke, Senior Software Engineer

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Pushpa,

That's not a known problem. We may need a copy of your project to troubleshoot further. The best way for us to help you is for you to open a ticket with our TechSupport staff by visiting http://support.techsmith.com and submitting a question on the Ask a Question tab. Someone will follow up with you by email to help troubleshoot the problem.
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John Daley

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I just installed the latest version of CS8. It converts the video portion of my CS5 projects, but not the audio. Any fix? I see where this is not a new problem, as it showed up when you went from 5 to 6. Tried that. Still no audio.
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kayakman, Champion

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still have CS5; if so, in CS5, export the audio as a wav. then import the wav into the CS8 project

also, I seem to remember this happening occasionally; after import, a converted CS5 project seemed to have no audio

what I did [I believe] was save the project, close CS, relaunch, and load the saved converted project; audio then reappeared in project; maybe try that too?
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John Daley

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Thanks. The "saving the file" seems to have done the trick, but with a twist. I had to go through cs6 first. What I did was convert my cs5 project to cs6, then save the cs6 file under a new name. I then brought the cs6 project into cs8 and the audio was there. I first tried going straight from v5 to v8, but this did not bring the audio along, even after saving and reopening. Still, I'm glad to not have lost about a thousand hours of editing over the years.
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kayakman, Champion

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if you have productions from your earlier projects, you can always use that media to start a new project in latest CS version. The individual objects will be burned in, but it can prevent a total loss. I always produce to embedded flash, and zip archive as well; that way, I can always recover any captions, TOC, and hotspot data, plus end action stuff [in the config.xml], while using the MP4 to go at it again.
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Nives

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Hi...
I have been Camtasia user since CS5 ..

I have just downloaded new CS8 trial version 8.0.4.(on win7). Looks great, has lots of great options, love new design.
But what good is it to me if I cant open .camproj files made in CS7 (on win XP)?

To make things worse. There are some project that want to backup and then open and there are some that don't want to backup so I cant open them at all.

I have noticed (wrongly maybe) that it is related to a title clips from library that I was using in CS7. Altho even if I delete all the files used in the project related to anything in library and save project as a new one , it still wont open in CS8.

This is very big issue for me as I have large number of project made in CS7.
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Chunpo Hung

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My way:
1. Backup CS7 library folder (in C:\ProgramData\TechSmith\Camtasia Studio\ )
2. uninstall CS7
3. install CS8
4. copy backup CS7 library folder to C:\ProgramData\TechSmith\Camtasia Studio\

PS.
1.The library folder of CS8 is new named as "Library 2.0"
2.You can also keep the CS7 library when uninstall CS7
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Nives

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Thank you for your reply Chunpo ..

CS7 is not on the same computer as CS8 , the projects are kept on server that is shared by both computers (Camtasia is installed locally on every computer)..
Ill try that copy backup library.. thing thank you..
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Moni Hanneman

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Just installed Camtasia 8.1 version and cannot open any projects created in CS7. What's the point in having an upgrade if it means I am going to have to redo 1 year worth of work???? Oh, and to make this even more annoying, the files converted themselves. I have chacked a CS8 free trial but did not upgrade just yet. I was working on a project in CS7 and out of the blue it closes. I go back to open it and it doesn't. I upgrade thinking that will fix the issue but guess what, it makes it worse. Now I am officially screwed. Definitelly calling to get my money back. Definitely looking for another tool. Great lesson on how to loose clients Camtasia!!
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jramos077

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I COMPLETELY AGREE....BYE CAMTASIA, YOU LOOSE ME FOREVER
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Dave O'Rourke, Senior Software Engineer

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@Moni and jramos: I'm very sorry to hear that you're having trouble. Please know that all project upgrade problems are investigated, and if any software problems are found, we add a new test and fix the upgrade issue. We will also do our best to return your project to you in a working state. If you'd like our help, please get in touch with our TechSupport staff by submitting a ticket at http://support.techsmith.com and they wil follow up with you by email to help.
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Chunpo Hung

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Moni Hanneman,
See my post above. It will help you.
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kayakman, Champion

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Moni Hanneman, I am not sure I understand your issue?

Per your post, you installed the Camtasia Studio 8.1 30 day trial, which is free?

You state that you cannot open any CS7 projects? What version of CS7 were the projects created with?

You say the [CS7] projects converted themselves?

The only way to convert a CS7 project to CS8 is to open the CS7 camproj [project file] in CS8; this will initiate a conversion where a copy of the CS7 project will be created and the upgrade attempted; if the upgrade is successful, a CS8 camproj is created and that project will open in CS8; if the upgrade fails, the original CS7 project is left intact

If the CS7 file is not able to find all its original source files, the upgrade fails; do you have exported zip archives of the CS7 projects?

a CS7 project that has an issue in CS7 has nothing to do with CS8

I have had excellent success upgrading [thousands] CS7 projects to CS8

I recommend you contact TechSmith tech support and log a specific case

https://support.techsmith.com/anonymo...
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Ioannis Patsiotis

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Hello,

I have created a .camproj file with Camtasia 8.1.1. When i try to open that .camproj with Camtasia 8.03 or 8.0.4 i get that message : "The project file can not been opened. Make sure the selected file is a valid .camproj file". The source files who camproj uses is at the same place on the hard disk.

I am trying to render with 8.0.3 or 8.0.4 because the output with 8.1.1 is not playing in Internet Explorer 6.

Thanks in advance,
Ioannis Patsiotis
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Chris Blocher

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I'm having the same issue
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Michael Maardt

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suggestion: name your files for download something meaningful: NOT camtasiaup.exe but camtasia8_up.exe then we know later, when we look at the file on our disk, what it is about.