Camtasia Studio 8: Problem opening older project

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I made a copy of an existing project and tried to open it. When I do, it gives me the information about the program making a copy for backup etc and I click OK. I then get a message that says

Unable to upgrade project. To upgrade a project, a backup file must first be created. Please try again and choose a different name and location for the backup project file.

But I've not gone through any dialog box that would offer me any choices.

Suggestions?
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tucsonjhall

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Posted 8 years ago

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tucsonjhall

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Silly me, why not use the tools at my disposal.

http://www.screencast.com/t/deBtmVAU
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987ray

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I have just completed my first video, yes it works beautifully and the engine/method is faster than 7. All we need now is to open older projects and bang!

http://www.screencast.com/t/KLvLxFm7Ob

and here is the same video outside of screen cast, from Moodle,
http://savethelake.com.au/mod/resourc...

This is a X platform video that plays on PC, Mac, flash and apple Ipads.
Because the neat player is included with the rendered project (on that note, the TOC could not be set to share screen as it does in this video . http://training.edumate.com.au/moodle... and it is a little 'clonky')

But it is great and it will reach thousands of clients here... I am going to support the Cam two thumbs and two big toes up!, this means I have to lie on my back on the floor. :P

They have done it !

Captions work fine, just need to think different. They will refine the way the captions are created in speech to text and add a spell checker soon... but it was easier to set captions in CS8, btw, (setting captions take longer than any other aspect of production.), this video took me a few hours to make.

No big dramas in production, felt a lot like CS7.

Video is 4.15 min and 18mb

Please, lets back off and give them a chance.
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phil

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same issue, but it did convert 2 out of the 6 files i tried
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Randy Schott

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Hi there,

I'm sorry you're having trouble with project migration.

My guess is that the project conversion is failing for some reason and we're not throwing up the right error message. The project format in the new version is drastically different from the previous. So despite all of our testing, we might have missed some cases that don't upgrade correctly.

Are you able to upgrade any projects at all??

Is the project on an external drive? If so, try putting it on a local drive.

Otherwise, you may want to open a ticket with support, that way we can get the project file from you and try to track down the real reason why it won't upgrade.
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987ray

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http://www.screencast.com/t/deBtmVAU ... No projects open. Not on an external drive. Ticket opened.
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Shaun Baseley

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Hi,

I've recently upgraded to Camtasia Studio 8. I'm trying to open projects created in version 7 but keep seeing the following error:

"Unable to upgrade
To upgrade a project, a backup file must be created.
Please try again and choose a different name and location for the backup project file."

I've not been presented with any options to rename or select a save location as the software says this is done automatically?

Please help
Shaun

This reply was created from a merged topic originally titled
Camtasia 8: Older .camproj file conversion.
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Randy Schott

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Shaun,

You may want to get in touch with tech support. We've had a few users reporting projects that won't upgrade. We would like to determine what it is about those projects that is causing the problem, but we need users to go through tech support so that we can get copies of those projects (if you don't mind).

Randy
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Dan Bednarek

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Trying out new CS 8, need to open projects made in CS 5,6,7 -- but getting errors regarding backup of old project; unable to open .camproj file?

This reply was created from a merged topic originally titled
Unable to open older projects in CS 8.
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Ron Hogue

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I found something that may prove useful.
Issue: When trying to open a camproj from v7.1 in v8, it fails. "Unable to upgrade project. To upgrade...." The same project opens fine in 7.1. This is only on certain projects - not all.
Input: The common thread I see is the camrecs referenced in the camprojs are 200+ MB in the failing projects and smaller in the working projects. When I remove the 200+ MB camrec from the timeline and clip bin and save the project, I can then open/convert it in CS8.
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Randy Schott

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Hello again,

We've had a few projects come through support and we've noticed a few causes for failed upgrades:

1. Clip speed. We did our best to make sure these would upgrade correctly, but it looks like we missed a case or two. The ones I saw that had problems had clip speed less than 100% (so, making the clips longer on the timeline). When we upgrade, there is a bug in the calculation that causes two clips to collide on the timeline. We don't allow that, so the upgrade fails. We are already implementing a fix for it. We'll keep you posted.

2. Lots of cuts on a single clip. Same as above, this gets converted into split+delete in CS8 (we don't support the "invisible" cut anymore, due to changes in the data model). Again, probably a bug in the calculation, causing a collision and a failed upgrade.

In general the size of the clips on the timeline doesn't make a difference. It's probably more likely that a large clip has lots of edits and/or clip speed applied, making it more susceptible to hitting those bugs.

Again, we're very sorry that some of you are having trouble upgrading. We'll try and get this fixed as soon as we can. Thanks for your patience.

Randy
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Eric

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Hi, same problem for me - do you need any more projects sent? If so where should I put it? (125Mb) Regards, Eric
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Tamara Herman

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I'm also experiencing a similar problem with my Camtasia 7.1 converted file. It causes Camtasia 8 to stop responding and must be closed. I've emailed technical support with the details.
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kayakman, Champion

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Perhaps ...

Open the CS7 project with CS7; export the project as a [CS7] zip archive.

Import the CS7 zip archive into CS8; this will convert the project to CS8.

I have had excellent results with this technique when a CS7 project would not directly convert correctly to CS8.
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Jon Farnlof

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Just for the heck of it - I have the same problem. The importing zip approach did not work. Large video/numerous edits/no change in clip speed. Eager for a fix. Thx....
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kayakman, Champion

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How large is project; what type content, what dimensions; etc.?

You might try breaking project down with CS7 into several shorter segments, then import the segments into CS8?

I'd had a lot of CS7 projects that wouldn't at first convert, but after fooling around with them in CS7, was able to get the CS7 to CS8 conversion to work.
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Jon Farnlof

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My projects run 200mb+, mostly recorded powerpoint with audio. Also quizzes, some transitions, captions and zoom. Lots of edits for verbal pauses. Busting it up into segments is probably a good idea. I hate the idea of going the AVI workaround route and needing to rebuild all the Camtasia goodies. Thanks for the tip - I will give it a try........
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kayakman, Champion

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I found that sometimes captions gave me grief when upgrading; so I'd export the captions in CS7, delete them from project, export as zip, import and convert zip in CS8, then import the captions back into the CS8 project [assuming it converrts].

Note: Imported captions will show on timeline as 1 long caption object in CS8.

I don't do quizzes, but that might be something to consider deleting then adding back in?

FYI, many of my projects are 1.5 GB with over 250 timeline objects.

I'll also add that with my huge projects, after a successful upgrade, on my miminal Vista 2GB CS8 system, I really could not do any real editing of an upgraded CS7 project in CS8.

But the CS8 editor is so good and fast, that I found it easier [for many of my legacy projects] to just rebuild them from scratch, using the files in the zip or libzip archives.

My projects can have hundreds of transitions, which was a major labor effort in CS7. But the CS8 editor lets be build out the same project in 1/10th the time
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Jon Farnlof

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1.5 gb and 250 objects! Now there's a man's man developer! So nice to hear of improvements in editor performance - that was long needed. Have you noticed if the new editor handles large number of edits better?
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kayakman, Champion

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CS8 editor is several orders of magnitude better at handling large projects with lots of edits; but for me, best practice is to still use Task Manager's performance graph to watch both CPU usage and RAM use. Again, I have a minimal CS8 system [Vista, 2GB RAM]. When attacking large, complex projects, I always edit with all other apps closed. Also, after editing, and before producing, I save and exit, then relaunch, reload, then produce [flash at 1050x766, video & embed size]; some of my MP4s are over 750 MB. This technique seems to greatly improve RAM utilization, both diring edits, and when producing.

My PC isn't the fastest [Dell Optiplex Core 2, 2.1GB], so it pays me to be patient when executing some edits; with my large, high clip count projects, it can take 20 minutes for a project to load. Again, for me, it pays to let CPU use drop way off before attempting [next] edits.

Again, CS8 editor is so fast that I'm ripping out new projects at what seems like light speed [and without the hangs, crashes, etc. I often experienced with CS7].
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987ray

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Yes, will be great to make vids in CS8 but whoa, what about opening and then being able to convert the CS7 for apple mobile devices.. that is the drag in this forum... cheers...
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987ray

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It does seem like a long way out, hope its simple, I have a lot of work already...
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987ray

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Wow.
Makes me wonder, I have this problem too.

Paid the money $175

Now I have to send my examples to tech support.

Clearly they are using end users to show them what they need to do

Want to know if Camtasia have bothered to test the stuff before releasing.
Makes me sad, bothered and frustrated in one go.

No, this is not a joke, its actually happening.
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kayakman, Champion

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I assure you that there was LOTS of testing during the development period; I test converted several hundred CS7 projects to CS8 myself. CS8 development was back stopped by an extensive user-base Technical Review Program, with 500 participants. Perhaps view the latest TechSmith Forge session [Community/Visual Lounge]; it was covered in great detail by several CS8 developers and the CS8 project manager.
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987ray

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Hey, just a thought Kayakman, can you have a look at my case. [Incident: 120622-000037] maybe you can fix it...

Ok, well this forum must look weird to you then. I am sorry, sure your will sort it.. I bet it is something I have done, but it sure is a drag....... wish there was some kind of fail safe... Camtasia will still be my choice, just can not wait to get over this initial hurdle.
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987ray

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Hey, just a thought Kayakman, can you have a look at my case. [Incident: 120622-000037] maybe you can fix it...
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kayakman, Champion

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unfortunately, I cannot access your case in Tech Support system; perhaps describe it here?
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kayakman, Champion

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I watched yopur video; it is pretty blurry and the dialogs were not fully readable; but it seems that the upgrade process is telling you that the files already exist?

I have not seen that failure sequence myself.

Maybe start over again?

Open the CS7 project in CS7; assuming the project is not corrupt, export it as a zip; import that zip into CS8 [put the zip in a new, separate directory from the CS7 project].

Does that work [upgrade w/backup should take place diring zip import into CS8].
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987ray

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will try. I can send you the video if you can email me via you tube
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kayakman, Champion

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I don't need the video at this point; also be sure and direct the unzipped files into a separate folder from the CS7 stuff
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987ray

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http://www.screencast.com/t/deBtmVAU This is exactly the same issue.
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987ray

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I am able to drag a zip into CS8. Now some will open. I am starting to think it is the captions. Also CS8 Captions do not appear below the screen as before. Captions have been added to a call out track instead of a caption track.
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Wes Deviers

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I've also had the import process fail from 7 to 8, both as the "open in place" upgrade and as the zip import. I can wait for a fix, just adding my voice to the wilderness.
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Christian Nieves

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We are expiriencing the same issue and we need to work on the video ASAP. Please advice of any workaround other than the Zip.

Thanks,
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phil

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so has anyone found away around any of these issues yet? my problems converting 7 to 8 are also hit and miss, with no commonalities in file size, transition content, or call out content. thanks for the help
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phil

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is there a magical number as far as the camrec file size goes to help camtasia not lockup or freeze every time you click the split button?
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Kevin Liu, Staff Software Engineer

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Sorry for the trouble this has caused in the project upgrading process. We are actively working on it and hopefully can get the fix out soon. In the meantime, if you could contact our tech support (http://techsmith.custhelp.com/app/uti...) and provide the test project and other project specific info, it would definitely help us in fixing the issue.

Thanks,

Kevin
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Dave O'Rourke, Senior Software Engineer

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The 801 release was frozen on the same day 800 was released, so it does not have fixes in it based on the feedback we've received since the 800 public release. As Kevin stated, we are actively monitoring the feedback and looking at the projects coming in through our TechSupport. There will be more fixes in the releases that follow.
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Tamara Herman

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I just tried the import a zipped project without success. Well, tech support has my project. They asked specifically about clip speed changes, which I did have in the project. I'm now 2 days behind schedule on video production, so I'll just have to work on it in Camtasia 7.
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phil

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Could this be an issue with still having CS7 installed on your computer while trying to run CS8? i still have both versions installed on the C: drive. thanks
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Randy Schott

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Hi Phil,

No, you can have both versions installed side-by-side. They don't share any settings or files.

Randy
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Tamara Herman

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Tech support said my issue was the JPG images I used in the file. I was told to resave over the old images and open the project. It didn't work for me, but maybe it will work for someone else.

In the meantime, I removed all the video clips and images from my project and exported just the audio. Camtasia 8 would import this, but not a version of the file with just the video and images. Currently, I have Camtasia 7 and 8 open so I can refer to the original project and work on revisions in Camtasia 8. It lags a lot, and I am using a system that really exceeds system requirements.