Problems reading mp4 files in Camtasia 2018

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  • Updated 1 month ago
Trying to import mp4 media to Camtasia 2018. Cannot play. In Camtasia 9 they work fine. Am I missing something?
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Rune Lyngby

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Posted 1 month ago

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Joe Morgan

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If they work in Camtasia 9 but they won't work in Camtasia 2018.

I would have to say 2018 is missing something. Are you running the newest version? 2018.0.4?

If you are, I would place an inquire with support about it.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday


In the meantime, unless theres some feature you must use from Camtasia 2018.

I would edit your project in Cam 9. There's really not much difference between the 2 programs.

Regards,Joe




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Rune Lyngby

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I got the newest release yes. I have reverted to Camtasia 9 the last 2 projects due to this problem. I will submit a ticket. Thank you Joe.
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reiddg

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I just imported a movie into CS 2018 and ran it w/o problems. (Windows 10 Pro)  Just a data point.