Problems with uploading to YouTube

  • 4
  • Problem
  • Updated 3 months ago
  • Solved
Hello all,

I just wanted to let you know that we're currently experiencing issues with our connection from Snagit Windows to YouTube. This impacts all versions of Snagit Windows that can share to YouTube.

Google began performing system-wide audits a few weeks ago on YouTube APIs. There was a window when the audit began that Google reduced Snagit's quota of uploads per day to a level that is quite low. Snagit has since passed the audit, but Google has yet to increase our upload quota to something reasonable.

We've been in contact with them, but given everything that's been going on in the world, they've had a really slow response time to our inquiries into them. We've made it known to them that as more folks start working remotely, we are all increasingly sharing video to YouTube and other services.

I'll keep you updated as we learn more.


In the meantime, you can share to YouTube simply by dragging from the tray to YouTube open in a browser:

video: https://www.screencast.com/t/FLBM0ZOgsRLn

Thank you, all! Stay safe.
Chris Larson
Snagit Technical Product Manager
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Chris Larson, Snagit Technical Product Manager

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Posted 4 months ago

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Chris Larson, Snagit Technical Product Manager

  • 629 Posts
  • 341 Reply Likes
Official Response
Hello all!

This seems to now have been resolved as of 2 am eastern on Thursday morning. We wanted to give it a day to make sure we were seeing fewer errors. And thankfully, we're seeing everything behaving normally when sharing to YouTube from Snagit.

Camtasia is making progress with Google and we hope to have it resolved there too as soon as we can.

If you are still seeing issues, it's best if you open a Support ticket and we'll track it down because it's very likely not related to this more wide-spread outage. https://support.techsmith.com/hc/en-us/requests/new

That said, I'll respond to a few of you here with some questions that have already been asked. :)

Thank you for your patience!