Profi-Account: Can't upload a video bigger than 2 GB!?

  • 1
  • Problem
  • Updated 7 months ago
  • Not a Problem
Hi there,

I changed into a paid Profi-Account, but I can't upload a video that is bigger than 2 GB??

KR - Marc
Photo of Marc

Marc

  • 10 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 months ago

  • 1
Photo of p.stanos

p.stanos, Employee

  • 58 Posts
  • 13 Reply Likes
Official Response
Marc,

Pro accounts let you upload a total of 25 GB of content instead of the 2 GB total for Free accounts, but individual videos are still limited to 2 GB.


- Paul
Photo of Marc

Marc

  • 10 Posts
  • 0 Reply Likes
Paul,

thanks.

But as I wrote: I do not have a Free account!!!
I paid for my account.
And it does not work.

Marc
Photo of p.stanos

p.stanos, Employee

  • 58 Posts
  • 13 Reply Likes
Marc,

As a Pro user individual files are not allowed to be larger than 2 GB, which is the same situation if you were a Free user. Pro users get increased total storage so you can upload more files, but individual files are still restricted to at most 2 GB each.


- Paul
Photo of Marc

Marc

  • 10 Posts
  • 0 Reply Likes
Hi Paul,

thank you very much. I see now.

Is there maybe an other file format, that compresses more than mp4?

- Marc
Photo of p.stanos

p.stanos, Employee

  • 58 Posts
  • 13 Reply Likes
Marc,

You should be able to achieve smaller videos by either shortening the duration (e.g. by splitting the video into multiple pieces) or by reducing the quality (e.g. the bit rate). If you are using a video editing application such as Camtasia you can choose quality settings when you are producing the video.

If you choose to split the video up into multiple pieces you might consider grouping the different sections into a single folder to make it easier for your viewers to find the next section.

I hope this helps!


- Paul
Photo of Marc

Marc

  • 10 Posts
  • 0 Reply Likes
.. yes, it helps - thank you, Paul.
I try now under the 75%.

Tanks :)

Marc
Photo of Marc

Marc

  • 10 Posts
  • 0 Reply Likes
Paul,

the video that I wanted to upload with 75% quality directly from Camtasia has finally been canceled.
I then returned to Camtasia. Camtasia had filed a local copy. And that's only 1.2 GB in size. So I can not understand that the upload has not worked again!?

Now I'm trying to upload this mp4 directly from Explorer on Camtasia.
I hope that works now ... ??

KR - Marc
Photo of Marc

Marc

  • 10 Posts
  • 0 Reply Likes
Hello Paul,

now, my video is finally uploaded (33 min - 1.2 GB).
However, it jerks. Obviously even with a 100 MBit connection, as we have it.

This is bad. By the way: I did not experience that with Vimeo.
But I wanted a cheaper account. That's why I chose Screencast.

But I can not present such jerky videos to my customers. And most likely they do not even have 100 MBit. :-(

Question to you:
- What must / can I do to ensure that my explanatory videos for my customers will play without interruptions? Is it maybe even better with 2 parts? Or is 1920 x 1080 too much?

I look forward to your Tipps.

KR - Marc
Photo of p.stanos

p.stanos, Employee

  • 58 Posts
  • 13 Reply Likes
Marc,

The bit rate of the video relative to the user's connection speed is the primary factor for what will determine if there will be pauses and hitches that occur during playback. 1080p will work as long as the bit rate is low enough, but the video quality may become unacceptable if it's too low. You might find this help article useful in choosing settings in Camtasia to produce web-ready content:
https://support.techsmith.com/hc/en-us/articles/228999727-Screencast-com-Re-encode-high-bit-rate-vid...

I should also note that the servers are hosted in the United States, so playback performance may vary for viewers outside the US and especially for those with slower connections.


- Paul
Photo of Marc

Marc

  • 10 Posts
  • 0 Reply Likes
Hi Paul,

thank you for your support.

Wouldn't it also be better for the speed of the video, if I make two parts of my video?
How can I do this in Camtasia?

KR - Marc
Photo of p.stanos

p.stanos, Employee

  • 58 Posts
  • 13 Reply Likes
Marc,

Video length isn't generally a factor in playback performance, as the video is served in chunks so the user gets smaller pieces rather than requiring them to download the entire video before it can play. If the bit rate at certain parts of the video is high it can cause playback issues even if the video is only a few seconds long.

If you want to try multiple smaller videos you can achieve this in Camtasia by creating a separate project and moving over the recordings, audio, and other effects that you want in your second part and producing it to Screencast. I'm not very familiar with Camtasia myself, so if you run into issues you could also create a new topic and tag it for Camtasia.


- Paul