Program Continues to Crash at Processing

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  • Problem
  • Updated 2 years ago
Every time I try to process a video it crashes the program. I have found various solutions that only seem to work one time. The program doesn't tell me what's wrong it just encounters an error and crashes. I'm starting to think I might just need to investigate different software for my production needs. I just bought this upgrade and it hasn't fixed any issues from the old version. I have been experiencing this issue since version 8. So far nobody at TechSmith has bothered to help me resolve it.
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Jonathan Norton

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Posted 2 years ago

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Photo of kayakman

kayakman, Champion

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you need to go to TechSmith tech support and file a support ticket

I've made many thousands of productions with CS8, and at least 3,500 so far with CS9

these productions are to MP4 w/controller; I do not get crashes, so something is very wrong with your specific situation