Every time I try to process a video it crashes the program. I have found various solutions that only seem to work one time. The program doesn't tell me what's wrong it just encounters an error and crashes. I'm starting to think I might just need to investigate different software for my production needs. I just bought this upgrade and it hasn't fixed any issues from the old version. I have been experiencing this issue since version 8. So far nobody at TechSmith has bothered to help me resolve it.