Publishing video with quiz to MP4 with Smart Player is not displaying quiz

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I set Camtasia 9 to publish with smart player, but then the files don’t have the “smart player” in the html name and don’t display the quiz after the video. Its shows up in preview mode, just not the output. The video plays, but the published html files don't play the quiz with the smartplayer. I have tried it before and it's worked, just not today for some reason. could there be any setting that is preventing this? I've opened in Chrome and IE. with the same result. The video just ends and there is no quiz questions. I've also tried Custom Production settings and gone with the recommended MP4 Smart Player (HTML5) output and no luck. I didn't change any other settings or video options..
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Sophia

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Posted 2 years ago

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Rick Stone

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Hi there

Likely you need to copy all the output files to a web server and view them that way. I'm not sure they will work correctly if you are just viewing them off your hard drive.

You might also upload your MP4 to ScreenCast.com and view it from there. If you do that, the quiz should work.

Cheers... Rick :)
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Sophia

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They worked fine previously. I need to test them before sending them to be hosted on our site. The previous output had the name "smart player" as part of the title. Now it doesn't.  Anything else I can check? That seems a bit silly to have to host it someplace first.
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Joe Morgan

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I would make sure all the usual files are in the production folder.

You could compare a working video to the New One that does not.

Regards,Joe

 
(Edited)
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Sophia

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Like I mentioned, the one that worked had the name "smartplayer.html" and that worked fine.  I built it the same way as the old one., selecting the MP4 with smartplayer option to publish to. But the html does not say "smartplayer". There is a "_player.html" and a plain "html" file. Neither displays the quiz. But I can see it in the preview. I have the quiz at the end of my video. Should it be touching the last video clip, before it ends, or does it make a difference. Here's what it produces:

On the left is the latest build to mp4 with smart player. To the right is the previous one. Note the file name difference (not the whole name, but the smartplayer).



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Joe Morgan

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I recently re-indexed all the files on my computer thinking it might correct an issue I was having.
It didn't.

However, I was looking at some of my archived videos.Ones I created with the smartplayer. I don't seem to have any with any reference to a smartplayer in them at all.
Here's one dating back to 2015.


I believe re-indexing wiped out all references to the smartplayer. It's just the old school way of naming the files "I believe"
Why your video is malfunctioning, I haven't a clue. It looks like you have all the proper files in your production folder.
I don't normally create quizzes. But I created a test video with a couple of questions during the the video and one at the end. They all functioned in Firefox and Microsoft Edge and Chrome.

You may need support to help you sort this out.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

   
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Dubie

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@Sophia

I have never had the "Smartplayer" ever added to the name of my files so I don't know how you got that naming structure.

To test your html files you can just drag and drop them on to a browser window and and
everything should work.

The "filename.html will playback with the video as a smaller embedded video
where as the "filename_player.html will play back your video full window in the browser.

You asked if the quiz should be touching the video clip and the answer is yes.
It has to be on the timeline or if at the end of your video be touching the last frame.

:)
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Joe Morgan

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I made a second video this morning with just a quiz at the end Sophia,

It played in Firefox and Microsoft Edge and Chrome flawlessly.

The file name tripped me up because it ended in "smartplayer"

It confused Dubie as well

Well Dubie,

I have never had the "Smartplayer" ever added to the name of my files so I don't know how you got that naming structure.

That threw me off to. Then the obvious set in. It was the name of of her video. I created a 1 min. project using that exact name.
 Primarily to amuse myself.
 But to share a screen shot and add a quiz to the end and test it as well.


Regards,Joe
 
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Sophia

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Ok, you know what the problem actually was??? @dubie @Joe Morgan @Joe Stone

Well, it's partly a bug, I believe.

If you put any type of space between the end of your video and the quiz (even .25 seconds), the video renders as if you're creating a quiz format, but the quiz never displays at the end. Camtasia didn't give me an error, nor indicate anything was up. I kept rendering and nothing would change.

For kicks, I double checked and put it right after the end of the video. Who knew!? Rendered again, and it worked. I don't know about the HTML file title with the "player" in it, but the HTML now works. I don't know if this is only valid at the end of the video or anywhere in the video.

@Camtasia! Add this to your help: Note: very important, if you're adding a quiz at the end of your video, you must NOT have any space between the quiz and the last part of the video or your quiz will not work.

Also, if there is a quiz at the end of the video on the timeline, and someone tries to render it with smart player, why can't you give us a heads up message saying "You have a space between your video and your quiz. This won't render properly if you don't remove the space" (even though we go through the steps and you think you're rendering until you watch the video and there's no quiz!)

Quiz at end of media, NO SPACE. Renders and displays quiz properly.


Quiz at end WITH SPACE after video/media. Renders properly (sort of) but quiz doesn't work or display in rendered files.

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Robert R., Online Community Admin

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Hi Sophia!

I just wanted to pop in here to let you know that I brought this up to my Senior Tech and we're looking into this.

Thanks for bringing it to our attention!

-Robert
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Robert R., Online Community Admin

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Official Response
Hi Sophia!

I brought this to the attention of my Senior Tech and the Camtasia dev team and their response is that there is an issue, but the production is working as expected. The issue lies in the Studio on the timeline; when you add a quiz after the last piece of media, we report the duration being longer but we only produce to the end of the media. The expected result should be that Camtasia produces to the end of the media, not to the end of a marker or quiz placed on the timeline after the media. Simply put, Camtasia reports the duration incorrectly in the Studio. We'll see what we can do to address this moving forward.

-Robert
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Sophia

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It publishes the file, but never shows the part of the setup that includes "reporting results" when the quiz is away from the end of the media. It doesn't produce a file with a quiz. The video ends, and there is no quiz at the end. When I finally connected the quiz to the media (right after), I saw the "reporting results" setup screen, and then when I viewed the rendered file, I saw the dot at the end of the video that indicated the quiz was there. I was able to see the quiz.

It's a bug, bad design, and help should also clarify this. If you want me to record what I did so you can see it, I'd be happy to.