Purchase Camtasia Studio: Optional Maintenance required to get ANY updates?

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  • (Edited)
I am trying to buy Camtasia Studio on TechSmith website https://shop.techsmith.com. I see that there is an option to buy an additional one year maintenance. Does this mean that I will NOT get any (minor) updates when I DON'T buy this optional maintenance?? This seems strange, as when I buy any other software product, a one year maintenance is always included.
Please answer ASAP, as I will not purchase the product when I don't get a satisfactory answer TODAY!
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PeterBan

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Posted 5 years ago

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Glenn Hoeppner, Employee

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Hi PeterBan,

Maintenance is for major updates. Minor updates are free.

-Glenn
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PeterBan

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This is strange, as the Webshop explicitly says: Add this maintenance option to get one year free major upgrades and free MINOR updates. So when I apply the rules of logic to this phrase, it means that I will NOT get minor updates if I don't buy the maintenance?
And, BTW: What is considered a "major upgrade" and a "minor update" at TechSmith? I did not see any information about this on the TechSmith website.
(Edited)
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Rick Stone

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Hi there

It's common for TechSmith and many other companies to make tweaks and adjustments to fix minor bugs or add minor new features to a product. So perhaps the product is at version 8. Along comes 8.1 with a few changes and later 8.2 with a few more. Those are minor updates and are always free as long as you have a license for that version.

So maybe a totally new version comes out. Version 9 and it offers major changes. That would require an upgrade purchase unless you purchased the maintenance option.

Cheers... Rick :)
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PeterBan

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Can I take this as a competent and binding answer from a TechSmith staff member?
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Rick Stone

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LOL, I'm not a TechSmith employee. Just a happy user. So no. ;)
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Glenn Hoeppner, Employee

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I apologize if it's confusing, but to be absolutely clear I'll reiterate, minor updates are free even without maintenance.

Generally speaking major versions include several new features or enhancements. Sometimes minor updates will include a new feature or two, but usually not as significant as a major release. The bulk of minor updates will be bug fixes.

If you want to get an idea of what are in releases you can look at our version history page and see all of the changes and release dates:
http://www.techsmith.com/camtasia-version-history.html 

-Glenn
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PeterBan

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Purchased CS a few minutes ago including the maintenance option. So let's hope CS 9 is in this timeframe...
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Fletch

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time is running out :-(

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