question about sound-quality with Jing

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  • Updated 3 years ago
Hi,

I would like to ask a question about Jing.
The Program is really awesome - but...
why is the Sound - that i have recorded - not as good as the Input-sound?
it sounds like a bit overdriven.
I tried it with a profi-soundcard on a few computers.
( intern - no micro )

Always the same result.

Is there a solution?

Thanks for Answer.

joerg
I am from Dresden ( Germany) Sorry for mistake in writing :-).

j-kadner@arcor.de
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joerg kadner

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Posted 7 years ago

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Fred Grover, Champion

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Hello joerg. Is it possible for you to provide some samples so we can hear what you are referring to. Audio recording can have many reasons of why it sounds bad or good. More information and some samples would be helpful. Thanks for posting your question and if you could provide more information on what you are recording and trying to accomplish it would be a great help. Have a great day.
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Alex

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I have exactly the same problem. It sounds distorted and not clear in Jing but fine in Camtasia and every other program I use.

I've selected my USB microphone in both programs and even tried playing with the recording volume on my windows volume control.
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Fred Grover, Champion

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I posted an image below that has a question in it for you that may or may not help. Let us know. Audio can be quite tricky in getting that great sound sometimes.



Here is another image that is found in the More button and then Preferences>Audio Input>Select Device. Do you have any movement on the meter level when you talk. If it goes to far to the right it will sound distorted. I would suggest trying to make a sample recording for audio levels and listen to the playback until you find the right setting that you like. Sometimes it helps and it is kind of a pain. I would rather see a Gain Level Meter than just the bars myself. It makes it easier to adjust the sound then because you would get a more accurate reading.



I hope this helps a little and thanks for posting. Have a great day.
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Alex

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Hi Fred,

Thanks for your response. There is definitely movement on the bar (top picture) and it is not peaking. Looks like a good amount of gain.

The mic actually records well on all the other programs I sue, it is just jing. So I can assume it is something to do with the program?

regards

Alex
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Nick

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I have the exact same problem. When I record with JING it sounds like I am "clipping" my audio or like I am speaking too loudly. It distorts.

Using the exact same setup and levels, I recorded with Sound Recorder from Windows and it sounds great. I also tried audacity and it works perfectly.

I only have the trouble with sound when I use JING.

Has anyone found a solution?

NICK
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limcid

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I think the problem is that Jing's audio processing functions are the same as the much older versions of Camtasia Studio back when CS had the exact same problem.

In CS 3, 4, and maybe other earlier versions, the audio within the application would sound as desired, but after producing the video, the audio would be louder with distortion and clipping. I used to have to process my audio in Adobe Soundbooth before I could adjust it enough to counter the audio problems in the CS production process.

Maybe Jing's audio code needs to be updated to match whatever was done to fix the CS problem?

Currently, the audio in Jing is so bad I can't even use it for things that require audio.

QUESTION: As a workaround for the Jing audio issue, is there a way to produce video from CS that can be delivered to clients that require you to use Jing to record the videos? The videos need to match all of their existing videos that were done using Jing. I just need it to look like it was done in Jing (title screen with the lines, Jing controls at the end of the video, Jing logo)...the wrapper or controller. If I could have that result using CS, I could leverage CS for the delivered videos. Right now, I produce in CS, then record the CS results with Jing...kind of a pain.

(sorry for the long post)
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Logan S.

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Hey Mills,

To answer your question about Jing video. Unfortunately, there isn't a way to upload a video to screencast.com that has the Jing player and replay button without actually uploading it through Jing. If you put the video in your Jing folder on Screencast.com, the webpage surrounding it will look like the rest of your Jing videos, but not the player and replay button.

Just to get some more info about recording audio in Jing. Are you recording with a microphone, or trying to record system audio?
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limcid

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Hi Logan,

The audio issues occur with both a microphone and recording system audio. Audio is being recorded in both cases, it's just distorted with a lot of background static-type noise. I did tests with various recording level settings to see if there was something in the pipeline causing the problem, but the results were always the same just at different playback volumes.

A quick test recording with Audacity (no change in the system settings) yielded no audio distortion.
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Logan S.

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Any chance you can upload or email a file of both a recording through Jing, and one through Audacity?
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limcid

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Sure, here's a link:
https://www.dropbox.com/sh/iugevfnzek...

No system or settings changes were made between the two recordings.
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Stephanie Monty

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I have the exact same problem. USB mic setup works perfectly with Vegas Video Audacity and Reason/Record but not Jing. Voice sounds overdriven like an "amp sim" effect. Cool effect but not when trying to record clear audio. Any fix yet?
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Stephanie Monty

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FYI..downloaded the free trial of snagit from the Jing site and it worked beautifully...no hiss, no overdrive just clear audio...wonder why the free version is so fuzzy?!
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Kelly Higdon

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I have this same problem!!! So frustrating. I am on a MAC..on the PC there is no problem with the mic I use...It is a high quality mic that works great on camtasia, garage band and Pro Tools...I wish jing would work!
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Alex Kei

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Same problem here. Bad audio quality
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Terran

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Same problem here - audio settings are fine but it sounds like the codec in Jing is over compressing the audio, causing it to sound garbled and distorted.  I have tested multiple other recording apps, using the same input, and all are fine, except jing.  

I love your product, hoping you can find some resolution - as it is, I need to find another solution for sending tutorial videos to my clients, as they are having serious problems understanding my voice.
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Jan-Ove Torsvik

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Same problem. I tried Snagit, and that works perfectly(on MAC). Any solutions on this? It is obviously Jing that is the issue here. 
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Jan-Ove Torsvik

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Im just gonna use Snagit, does the same thing basically
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Terran Orletsky

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I went to Screenpresso for PC - it is a paid product, but for the low price the audio is crisp and clear, the picture is clearer than Jing, and the filesize of the videos is wayyyy smaller.  One 5 minute video I recorded with Jing was over 150mb!!!   Sorry guys, no support = moving on...
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rkruse

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I have the same issue on Windows 7. I just bought an awesome Yeti Mic (http://tinyurl.com/lfd5b89), but it sounds terrible in Jing and great in other programs.
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rachelhirota

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Changing the audio input settings fixed the problem!  Thank you so very very much!!
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Fred Grover, Champion

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rachelhirota I am glad to hear you got it fixed and the solution worked for you. Thanks for posting your feedback here and have a great day/night.
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Scott Howard

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Same problem with the audio and I have a Rode Podcaster Mic in an isolation harness so it is not my device.  I use my mic with lots of other software an it is crystal clear!  Sooooo disappointing.  But its so easy to use I this app that I am going to deal with the sound issue for now.  Anyone know of a solution like this on the Mac with great sound and I am in!  
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hanasu_nihongo

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Same Problem Here. Sound is good with Standard Windows Voice Recorded, but very very distorted with Jing. anyone has a solution ?

i'm using windows 10 and jing 2.9.15255
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Jerry Biggs

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Hey guys I just fixed my garbbled slow playing sound by going into control panel and into microphone properties and turning off the "enable audio enhancments. That fixed my sound problem.