QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.

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  • Idea
  • Updated 3 years ago
  • (Edited)
Do you really need to copy and paste the exact same message relentlessly to every idea that has been posted every month?

It drives current answered/unanswered topics, questions and posts to a back page.

I.E.

Hi and thanks for submitting your idea!


As outlined in our New Community Processes post, feature requests are open to voting up through the 1st of the month (this month is slightly different, due to the holidays) where we will then tally the votes and present the findings to our product teams. To ensure we have the most accurate data, on the 1st of the month we will be locking the threads that were listed in the Feature Request Round-up that was posted on the 15th. Once we have reviewed the submitted feature requests, our product team(s) may respond to the request, and if that is the case then that thread will then be unlocked for further discussion.

In the event that your idea is not selected for a response feel free to resubmit the idea and share it with your colleagues to garner as much exposure as possible!

Thank you again for your idea and we look forward to hearing more from you!

-Robert
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Joe Morgan

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  • etc. etc. etc. etc. etc. etc. etc.

Posted 3 years ago

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Rick Grunwald

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Sorr Joe this was just BEGGING to be doen :)

Hi and thanks for submitting your idea!


As outlined in our New Community Processes post, feature requests are open to voting up through the 1st of the month (this month is slightly different, due to the holidays) where we will then tally the votes and present the findings to our product teams. To ensure we have the most accurate data, on the 1st of the month we will be locking the threads that were listed in the Feature Request Round-up that was posted on the 15th. Once we have reviewed the submitted feature requests, our product team(s) may respond to the request, and if that is the case then that thread will then be unlocked for further discussion.

In the event that your idea is not selected for a response feel free to resubmit the idea and share it with your colleagues to garner as much exposure as possible!

Thank you again for your idea and we look forward to hearing more from you!

-Robert
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ExpertNovice

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ROFL  <crying>   ROFL
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Robert R., Online Community Admin

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Hello Joe;

I agree that this can be frustrating, however, given that the majority of new features are submitted by new users, we need to remind and inform them of the procedures (we often need to remind longtime posters as well). Simply locking a thread can be far more off-putting, as the OP and any followers will simply receive a notification that it was closed (and any newcomers will have no understanding as to WHY it was closed). This can be more than a bit jarring and is far, far more of an aggressive and overhandedly unfriendly tactic than seeing repetitive monthly posts.

As mentioned in numerous posts since we started the process, it may change. Do you have any recommendations on how to advise and remind new users that post feature requests? I am sensitive to the fact that this a bit repetitive, and am open to any suggestions that you or the community might have when it comes to informing new (and existing) users of our practices.

-Robert
(Edited)
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Joe Morgan

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Why don't you just post this redundant response the same day, or at least respond to these requests more often?

You respond to "X" number of posts and take a pause.Come back an hour or "?" so later and do the same thing.Then, more than likely, your still not done.Theres a rinse and repeat process that needs streamlining.

Your responses are currently dominating  3 web pages. 

Mixed in with that?  Questions I don't care to search for.

The way I see it, it's sloppy forum decorum 101 at best.
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Fred Grover, Champion

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Well I can understand the point from both persons views (Roberts and Joe's) however if a post is closed is there or is it possible to just have an archived page or something similar to view the old post that seem repetitive ?

No one really cares to search for questions or answers and some just expect instant answers which does not always happen in the real world unfortunately. Maybe Joe should start a Forum of his own as an example of how he would want it and others could see if they like the format or not. It is hard to just close something out and kind of abrupt as new users who may or may not have the same issue, reuqest etc. would be even more lost or like Robert said wonder why it was closed. I guess the short and moral of this story is that you can't please everyone. Have a great day.
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Joe Morgan

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QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

  • 7278 Posts
  • 3976 Reply Likes
QUIT POSTING the EXACT SAME MESSAGE about Ideas 10, 20 or 30+ times every Month.
Photo of Joe Morgan

Joe Morgan

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I didn't feel like starting my own forum Fred.At least I was posting an Idea.

Maybe you could come up with an Idea instead of nonsense.
(Edited)
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Fred Grover, Champion

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Well Joe I have posted a lot of ideas and suggestions through the years myself. This post was not nonsense but I will forgive your childish response and posting the same thing. If you have nothing decent to say then shut up. Have a great day. :)
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Joe Morgan

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You threw the first punch Fred.

Go ahead and pretend you weren't being sarcastic.The truth is you actually wanted me to start my own forum.
My so called childish response had a point.Apparently, you didn't appreciate seeing the same response posted over and over again. 
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Rick Stone

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Joe, why are you here?

Honestly. It's a very serious question.

You seem to regularly find fault with the approaches TechSmith takes with things such as adding a watermark to their evaluation version of Camtasia and you obviously dislike the way they want to operate with their forums.

You also seem to seriously dislike it and have real issues when anyone expresses anything remotely resembling being in favor of or agreeing with anything pro TechSmith and you seem to relish always being on the side of TechSmith bashing folks.

So I'm genuinely curious as to what benefit you feel you are receiving from participating here? Perhaps you are in need of medication to increase your blood pressure and you see a cost savings in that participation helps boost it? ;)

I suppose you aren't seeing the irony in posting the same response to Fred ten different times, then making the suggestion that perhaps he could come up with an idea instead of nonsense.
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Joe Morgan

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Of course I see the Irony ,that was the whole point.You were  to busy typing to see it.

Why an I here?  LOL.
 I call it like I see it.
Some people are thin skinned and cannot handle the truth.
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Rick Stone

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No, I saw it fully before I decided to type any response.

Perhaps you felt it was cleverly making a point.

What I (and others) saw was nothing more than an extremely childish outburst.
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Rick Grunwald

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Time for a group (of Forum) Hug?
He has a point. Is there a way to do it better? Let the question sit for a bit 

There ... isn't is better now ? :))
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Robert R., Online Community Admin

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Joe, Rick;

I really appreciate the passion the two of you show with regard to TechSmith and it's properties. Whether it is good or bad, any healthy and constructive criticism to our products and properties is welcomed. Please keep in mind that anyone is welcome to join in on the conversation, and as long as it stays respectful (to both us and other community members), I will continue to encourage users to speak their minds.

Joe brought up some valid points, ones that I personally agree with (trust me, I feel spammy after sending 80+ messages every month) to some extent, and would love to see some community-driven feedback on the process. I have a number of things to consider when putting together these types of processes and I would love to have the community's voice as a factor in the decisions that I make.

It was put out there that maybe responding to a few posts, then coming back after a few hours and posting a few more, so-on-and-so-forth and where I am happy to try that out, it does bring to light the fact that rather than a single mass messaging happening first thing in the morning, it will instead spread out the mass posts throughout the day. This could push a number of threads that appear in between those smaller mass messages farther back and thus causing them to be lost between deployments. Still, it's something to consider.

Joe also asked "Why don't you just post this redundant response the same day, or at least respond to these requests more often?" and I will be utterly candid; we tried that and it did not work, which is why we have the new processes in place. Me responding is very different than having a Technical Product Lead, like Chris Larson or Dave Dooley responding; I am the middle man and I am working to find the smoothest transition of pertinent information between user feature requests and product development teams. As much as I wish we could have 1-to-1 conversations with all users and implement their features and feedback, it is not feasible.

Again, I really appreciate the passion that is shown here in the forums and in your own social circles.

I am happy to create a new thread (as I will be closing this thread at 2:00 PM EST today, given the turn it seems to have taken) titled Community Process: Feature Requests - Feedback where we can focus the topic on constructive criticism regarding the Feature Request process. As some of our most common posters, would you like to take the conversation to a more focused thread? If not, I am happy to provide my email for behind-the-scenes conversations regarding this topic.

-Robert
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Rick Grunwald

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I have no passion on this subject. It just turned nasty and my group hug was an attempt to just stop the nastiness but it IS right after the holidays ...
I don't see how else you can handle the issue. When I see the canned message I just take it as an acknowledgement and move on from there
It there a roadmap somewhere? Is there a link to follow up on where the issue is at?  Something like that might help

The issue seems to be that some feel it is a blow-off  - the final answer to something that is of concern. That is probably the underlying issues
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Joe Morgan

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Thanks Robert.
At least you acknowledge there may be some merit to my idea.

I'll leave the forum creation to you guys.I'll try to ignore the obvious personal attacks by others. But that doesn't come easy.

Regards,Joe
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Rick Stone

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I do realize that each of us participates in the forums in different ways. Some may visit the web page and just look at the newest posts and some work in other ways.

Personally, I subscribe to them via email. I see an email message for every post. I have them sorting to a specific folder in my in-box. I see GOBS of messages each and every day. So it's likely that because of the typical signal to noise ratio, I'm unable to as easily notice or see "redundant" behavior with posts such as being discussed here.

As for the monthly round up, I do really like and enjoy seeing those. I'm very pleased to see Robert taking these steps. It's really nice to see what's on the radar all in one place.

And I also realize and acknowledge that the folks at TechSmith don't have as much granular control as they would like with the GetSatisfaction platform. You are constrained by what the folks at GetSatisfaction are able to allow.

As for passion, indeed I'm the first to admit that I'm passionate when I observe what I feel are unfair and unjustified attacks. Things such as what happened over the weekend with someone calling TechSmith lying cheats just out to take people's money. Some choose to see my own reactions not for what they really are but as being just a blind cheerleader against any attack on TechSmith in general.

Cheers all... Rick :)
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Robert R., Online Community Admin

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Official Response
Hi All!

Just a quick update to this thread; as mentioned in an earlier reply, I would be closing this thread and opening a new Feedback thread for the New Community Process: Feature Requests. You can find that thread here.

Let's keep it respectful and constructive as we kick off this new year!

-Robert

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