Really disappointed in the latest design of Snagit

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  • Updated 5 years ago
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I have been using SnagIt since the 90's. I use it on a daily basis to grab something. I would classify myself as a heavy SnagIt user.

The latest version (12) is beautiful and is 1st class in the following areas:
- Capturing Images and videos
- Editor is amazing

  • The first thing that bugs me is that when you select a profile (Send to
    Clipboard), it does not save it. It works once and then reverts back to
    sending it via the editor. Very annoying. Probably a bug.
Secondly and more importantly, in terms of a productive tool, it now sucks big time.

The latest versions (12) is a significant step backward in terms of productivity and useability. Just aggravates me every time I use it because it slows me down so much and destroys any momentum and flow. Whoever designed the workflow for this .... I will say no more.

Let's count the number of clicks:
  1. Snag
  2. Select "Capture Image"/"Capture Video" - 99% of my captures are Capture Image. Yet I have to make this selection EVERY SINGLE TIME. Insane. There should be a default. In fact, it should probably be part of a profile with a default one that you can select.
  3. Now it goes to the Editor or the Clipboard. Why would you do this? Makes no sense. The Snagit Library is one of it's most powerful features. If I select the clipboard, it never goes to the library. Well that defeats the purpose of the library. So if I want it in the library, I am now forced to preview it in the editor first. And this means another another action to send it to the clipboard (or wherever).
So something that should be:
  • Snag (automatically sent to the clipboard for use and sent to the library) where it is now available to paste.
  • If I decide that I need to edit the image, I go to the editor, make my changes and copy edited image to clipboard again.
  • And I still have a catalog of all my snags to label and reuse later if needed.
Instead, the current workflow is:
  • Snag, Select image or video, goes to library, select again to send to the clipboard [assuming you also want a copy in the library to reuse later or edit further] or
  • Snag, Select image or video, goes to clipboard and never gets into the library (bypassing a really useful SnagIt feature).  Now if I paste it and decide I need to edit it, I have to change my settings, snag it again to the library, edit, copy and finally paste.
In summary, there should be 3 different defaults you can select in a profile.
  1. Image or Video (if none selected, user has to select when making the capture)
  2. Send to Editor (Library)
  3. Send to Clipboard (If this is selected, do not preview the image in the editor)
This is not rocket science and makes me wonder whether you use your own software. It is getting to the point where I am now starting to look for alternatives for SnagIt or reverting back to older versions of SnagIt.

Very frustrated long term heavy user of this tool. Generally, I would never bother wasting my time posting something like this - I would just find another tool that does the job better. But I really expect more from you TechSmith.
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Paul

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Posted 6 years ago

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The Old Gunny

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Cool!
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Rick Stone

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Hi Paul

I too was very frustrated with SnagIt 12 but now it's not so bad. As for the clicks, all you have to do is assign the Print Screen shortcut to the Image profile. You will likely have to first unassign it from the main capture bit. But now pressing Print Screen just gives me an image. Like you, 99% of the time I'm only after an image. ;)

As for where the image actually ends up, I'm guessing you might be able to edit that image profile so it also goes to the clipboard. For me, that wouldn't help much because I'm nearly always tweaking my captures to add callouts or highlight something. But I could see where copying to the clipboard as well would be useful.

Wish I could offer solutions for the other stuff, but these things are what I'm familiar with. Maybe Joe or Manny or someone else can help with the other bits. ;)

Cheers... Rick :)
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Joe Morgan

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Paul, I appreciate your frustration. But it's not as bad as you think.

"Any" capture finds it's way into the Library. You just need to know where to look. The image below is an example of me saving to the clipboard. it shows the two locations you can find that particular capture in the Library.  Click on the image to enlarge.

As far as the Big Red Button goes. It's current functionality could use some improvement. Being able to assign any profile to it.  Would be first on my list.

 I don't actually use the Big Red Button. I allow it to show for easy access to capture settings. That and I don't leave SnagIt running all the time. At a glance, I notice if it's still running and close it.

Many of my captures head straight to Photoshop for editing. I've assigned "Page Up" as that profiles hot key. Only because it's a good choice for me.
 
" Page Down" sends captures to the SnagIt Editor. 

" Ctrl + Page Down" sends captures to Clipboard".

If you want to use a "Specific  Profile" without using hot keys.  You just access the Big Red Buttons MENU. Click on the profile of your choice and that starts the capture process. 
That's what the second Image shows.

I think it's a mistake to radically change the functionality of "ANY" program. It just confuses long time users and hurts their workflow. When perceived improvements slow people down. It's either them, or the company they work for that lose money as a result. And that's a good way to lose customers forever.

TechSmith has managed to upset a lot of  their loyal customers. If you visit these forums often, you can't avoid seeing it. Changing functionality just to create a "New and Different Version" and market it.
Should involve extensive beta testing by those that actually use the program the most.

Not somebody who doesn't understand the program much to begin with. The Bells and Whistles are mostly just Gimmicks, they might impress someone initially. But  there still just bells and whistles. You shouldn't build a future around them.
At it's core, SnagIt is still a great program. Some features should have never been removed or changed. If TechSmith doesn't get a handle on such matters. It could snowball on them in a hurry. To some extent, it already has.

Once you work your way around the changes. It's still my choice for still Image capture. That's my take on it.
Regards, Joe 


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Paul

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Thanks Rick and Joe

Your tips really helped.

Wish they would document something like this somewhere. These are workable solutions to work around the default annoyances. I had no clue that everything still goes to the library - really good to know.

The snazzy new interfaces look very slick, but the fact that none of my clients have seen the need to upgrade says it all. You can paint a pig pink, but it does not change the fact that it is a pig. Snazzy interfaces only make sense if a) you are adding more functionality and/or b) you are improving useability and/or productivity. That is what this tool is about, doing something once, so that you do not have to reinvent the wheel again every time. At the end of the day it is a tool that just needs to work. End of rant.

Appreciate your help. Have a good one.

Regards
Paul
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mrtechie

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As a LONG time SnagIt user, I couldn't agree more with these (and the myriad of other) discussions regarding the seemingly wanton disregard of preserving the usability and flow features that made this product so innovative.  SnagIt is probably the only software program (other than a browser and email client) that I can say I use on a daily (multiple use-case) basis and have for over 15 years.
 
I have suffered with v12 productivity losses for months now and finally decided to visit the forums here to see if I could find a solution.  Clearly I should have visited sooner.

But a note to product development...stop over-engineering what was already an awesome interface.  And if you must do so to grow market share, at least provide an option to switch to the "classic" interface.  The SnagIT of old ROCKED - modern design patterns aside.

Does Coke mess with "Coke"? No. Give us more flavors, but don't touch the original.

Ok,not the greatest analogy...but you get my point.

P
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BrianL

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I too dislike the changes and if I could, I would switch back to the old version as well.  Since I am using a 64bit machine, that is a mute point.  What I really dislike about this new version is when I have to edit some of my "grabs" with arrows, callouts, text, etc, I have to click multiple times to get the results I want, i.e, draw an elipse, select a color, go back and set the width, go back and choose "no background", etc.  It's stuff like this that doesn't make sense.  Show me a shortcut to this so I can set my defaults with 1 click like it used to be and I will be quiet.  Very disappointed at this version.  The older version was so simple to use, even a caveman could do it.
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Joe Morgan

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You should have no problem running an older version of SnagIt on your 64 bit computer.

I'm running a Windows 8  64 bit computer these days. I have several 32 bit programs installed that run without issue. 

I even ran SnagIt 8 for a while without a problem.

Regards, Joe
  
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Rick Stone

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LOL, plus 1000 on the Caveman comment! ;)
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Manny Carvalho, Champion

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You can change if you want to.  Snagit 11, 10 and others in fact, run nicely on my 64 bit machine.  It's not an issue running an older version if you want to. I run v 11 all the time.
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BrianL

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As frustrating as it is, I'll continue trying to tweak this version.  I did figure out how to save some of the settings that I use over and over to help eliminate redundancy.

I do have 1 question that I'm trying to figure out an answer to.  I generate *.jpg files for another piece of software.  My older version (8.0) worked like a charm.  The version I am on now is 11.1.  For some reason, my *.jpg files are not recognized by my other software.  Is there a setting issue I need to tweak to save this file in the same format as my older version?  Thanks in advance.
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Joe Morgan

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To the best of my knowledge, a jpeg is a jpeg. I can't imagine why you are having trouble. 

 What piece of software rejects them? Have you tried to update that program? 

Joe
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Manny Carvalho, Champion

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There's no reason a jpg that isn't corrupted can't be opened by other software.  Try another software in order to open the Snagit created files.  There should be no tweaks needed as it should work right out of the box.
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Joe Morgan

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I don't know if you realize it or not but you can run version 8 and version 11 on the some computer.

They share the same Data Store files. So anything you capture, regardless of the version you used for the capture. Will appear in the Library of both versions.

The only thing about using two versions. Is that you cannot run both of them at the same time. I currently use version 11 and 12.

I just recently uninstalled versions 8 through 10. I never used them anymore, but they functioned correctly. They all shared the same files in the Library.
Joe
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BrianL

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Thanks Joe.  Manny, I'll look into this.  I know what you are saying about a jpeg, but as a test, I renamed an image created in v8 with the same name as the one created in v11 and it worked.  I'm scratching my head on this one.  I am using these images as product pictures for a manufacturing program that produces product detail reports listing all the parts and hardware that goes into making a cabinet, per se.  The image file is a screen capture from AutoCad and is used as a visual on this report.  I'll keep experimenting on this.

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techsmith

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OP:
I have been using SnagIt since the 90's. I use it on a daily basis to grab something. I would classify myself as a heavy SnagIt user.

The latest version (12) is beautiful and is 1st class in the following areas:
- Capturing Images and videos
- Editor is amazing

  • The first thing that bugs me is that when you select a profile (Send to
    Clipboard), it does not save it. It works once and then reverts back to
    sending it via the editor. Very annoying. Probably a bug.

OMG!  I thought this was me not knowing how to use the product.  Is the product made ot not allow saving of profiles on purpose?

I would like to study the Tech Smith product deisgn /development team.  Here is my guess, really in he dark, must be wrong, since I have no info except what I;v got from being aroiund a few blocks.

Once upon a time, someone named Tex or Tech Smith was a wiz programmer.  He made the first snaggit or other Tech Smith product;.  It was a gem of simple, effective snagging and marking pictures.

A company was formed, where Mr. Tex or Tech Smith entered into an unholy alliance with Team Money (CFO was there and can verify this).  The company is still a success, but the simple awesomeness of Mr. Smith/s first producgt has been wrapped, kneaded and integrated, to the point that the best parts of the  product are the same as the ones Mr. Smith created, but are now are layers upon layers wrapping  over Mr. Smith's core. Yiu want Snaggit to haveinsrucions in chinese, iut cand do it.  Me?  IOf the chinese wnt snaggit I don't object but get from Snaggit's abiith to suppot cheinees Instead of good old Tex or Tech Smith, there is a CEO, someone  who brags about his or he inability to program, hired by the board to maximize profit and value poeple to the exact extent to which they contribute minus the extent to which they are human.  Meanwhile, Tech or Tex Smith might be around but I am going guess there is another product desgin person VP hn charge of connecting projects development form  different code bases and purchased by the Money people and made to look as like it all was conceived and developed together.  I mean, were all the Techsmith products developed from scratch in house?  Maybe but I am guessing not 100%. That is how basic features, such as saving profiles, get lost.  Version 12 was a reverse engineering into a new architecture the features Mr. Smith had so cleverly put into the original Snaggi.  Saving profiles either was blown off by accident or canceled from the release because it was not essential to the core purpose of the releases, which was assemble products within a unified  ever since Money got involved and became he center of company
(Edited)

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